Skip to content

Why Choose healow Genie?

Genie delivers value. Genie combines the best features of a call center with the irreplaceable human touch that only medical professionals can provide.
Our AI-powered assistant provides quick and easy answers to routine questions, while our automatic call routing and escalation protocols ensure urgent and complex matters are handled with expert attention.
Appointment management. Referrals. Two-way chat. Automated reminders. Call transcripts. No-show prediction. Genie does it all.
Headset with Genie logo in the center

AI Agent

2 avatars chatting

Intelligent Assistant

Clock showing a half-moon and a telephone icon

Automated
After-Hours Service

Talking ballon with 2 avatars

Conversational Smart Campaigns

Cristal ball icon

No-Show Prediction

FAQs

Is Genie available 24 hours a day?

Yes, Genie never sleeps! It is available to patients 24/7/365 to answer their questions and connect them to human agents, records, and providers as needed, including on-call medical providers when their doctor’s office is closed. 

Genie uses natural-language processing and advanced AI algorithms to interpret and respond to patients’ queries based on what information practices want it to provide. Genie examines the patient’s record for pertinent information to offer the patient and does so with 100% accuracy. For more complex questions or those that seek information beyond what Genie can access, it will escalate the patient’s inquiry to a human agent. 

Genie is providing the information to patients in a fully secure fashion. No patient data leaves the provider’s secure data cloud. which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. The audit for our cloud services covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service. 

Our cloud offering uses Microsoft Azure data centers that have achieved SOC1 Type II, SOC 2 Type II, and SOC 3 reports. In addition, Microsoft Azure has achieved HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.  

healow Genie will debut by integrating with the eClinicalWorks EHR but will soon be available for use with other leading EHRs. 

We have designed this product to integrate with many different telephony systems. Just drop us a note and our team will get to work on it.

**By selecting this option/the text message option, I am consenting to receiving communications from healow using this method. Further, I understand that by opting to receive text messages, standard message and data rates may apply.