Tennessee’s Largest Independent, Multi-Specialty Physician Group, AdvancedHEALTH, Selects healow Genie for its Multilingual Feature
The AI-powered contact center solution will assist the practice in effectively balancing large volumes of patient queries and providing the highest quality of patient care
WESTBOROUGH, Mass. — July 09, 2025 — healow® Genie, the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, today announced that the largest independent, multi-specialty physician group in Tennessee, AdvancedHEALTH, is set to leverage the innovative AI solution. The AI agent will assist the practice in managing a large volume of patient calls while effectively communicating with a diverse patient group. healow Genie offers patients 24/7 access to vital health information via voice call, text, or chatbot with multilingual support.
“One of the biggest advantages of selecting healow Genie is that it offers multilingual support. It is difficult to hire bilingual services in our area,” said Elizabeth Jones, Chief Revenue Officer at AdvancedHEALTH. “It has been a challenge to manage large volumes of patient calls just seeking basic information about our practice, like confirming the phone number, wanting to schedule an appointment, or finding out their pay balance, just simple questions that should not take too long to answer. We are really excited about having healow Genie at our organization. It’s going to be a game changer.”
AdvancedHEALTH, has an extensive network of 550 providers operating across 40 specialties in Tennessee. It is dedicated to raising the standard of health through evidence-based practices and collaborative care. The multispecialty practice aims to integrate healow Genie to better serve its Spanish-speaking patients.
“By managing routine tasks like appointment scheduling and medication refills, healow Genie will transform the way medical practices connect with their patients,” said Sidd Shah, VP of healow. “healow Genie is designed to help medical staff focus on delivering quality care. It will significantly boost patient satisfaction, reduce administrative burdens on staff, and lower overall operational costs.”
Genie also offers a comprehensive suite of features besides engaging in friendly, two-way communication with patients. These include patient self-service, an intelligent assistant, automated after-hours service, and conversational smart campaigns.
Watch this video to learn more about why AdvancedHEALTH selected healow Genie.
About AdvancedHEALTH
AdvancedHEALTH is Tennessee’s largest independent, multi-specialty physician group. It is dedicated to raising the standard of health through evidence-based practices and collaborative care. AdvancedHEALTH’s extensive network of over 550 skilled healthcare providers spans more than 40 specialties. For more information, visit www.ouradvancedhealth.com.
About healow Genie
healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit genie.healow.com.
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