Maryland Endocrine Embraces Innovation with healow Genie's AI-Powered Contact Center

WESTBOROUGH, Mass. — April 29, 2025 — healow® Genie, a pioneering AI-powered and EHR-agnostic contact center solution, proudly announced today its selection by Maryland Endocrine for deployment across its practices. The AI integration will provide patients with 24/7 access to essential health information through various platforms such as text, chatbot, and voice calls. It is designed to manage many tasks, including scheduling appointments, bill payments, and overseeing medication refills or referral requests, providing a seamless healthcare experience. This initiative is designed to significantly alleviate the workloads of medical staff, empowering them to focus on other critical tasks. 

“We’re thrilled to harness the capabilities of healow Genie to efficiently manage our high call volume, optimize operational workflows, and provide swift and personalized assistance,” said Kimberly Stahl, practice administrator at Maryland Endocrine. “healow Genie’s multilingual capability will help us overcome language barriers. Its personable demeanor and its role in reducing patient wait times will streamline our day-to-day operations. Currently, we rely on a third-party service to manage after-hours calls, which is costly and inefficient. With the implementation of healow Genie, we expect patient engagement and satisfaction to be elevated, and costs to be reduced by automating critical functions such as appointment scheduling, prescription management, and referral handling.” 

Maryland Endocrine serves the Central Maryland community with expertise in various endocrine services. The specialty practice has become a go-to for many patients seeking timely evaluations and treatments for conditions including pituitary disease, thyroid disease, diabetes mellitus, bone, calcium, and parathyroid disorders. It is a distinguished healthcare practice committed to ensuring that comprehensive, top-tier healthcare services are within the reach of all patients.  

“We are incredibly excited to work with Maryland Endocrine and empower them to deliver enhanced patient engagement at their practice. With healow Genie, we aim to bring transformative change to the healthcare practices struggling with call center operations,” said Sidd Shah, VP of healow. “Our AI-powered solution streamlines operations and enhances patient satisfaction through its efficiency and real-sounding voice capabilities.” 

healow Genie is designed to transform patient communication, enhance the availability of healthcare information and resources, and streamline appointment management. With its key features, such as patient self-service, intelligent assistance, automated service for after-hours, and interactive smart campaigns, healow Genie is ready to elevate the healthcare experience for Maryland Endocrine’s patients significantly. 

About Maryland Endocrine
Maryland Endocrine is a trusted healthcare provider specializing in various endocrine services in Central Maryland. With years of dedicated service, the practice has become a leading choice for many seeking comprehensive evaluations and treatments for a wide array of conditions, including but not limited to pituitary disease, thyroid disease, diabetes, bone, calcium, and parathyroid disorders, adrenal disease, and reproductive diseases. It also guides patients toward suitable healthcare providers for challenges outside their purview. Maryland Endocrine is deeply committed to delivering accessible, efficient, and top-tier healthcare services to its community. For more information, visit marylandendocrine.com.  

About healow Genie
healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burden on staff, and lowers overall operational costs. For more information, visit https://genie.healow.com/.    

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