healow Genie Transforms Patient Care at United Digestive with AI-Powered Contact Center Solution 

The partnership aims to revolutionize patient communication for 587 Southeast providers and staff, ensuring 24/7 support and streamlined healthcare operations 

WESTBOROUGH, Mass. — April 3, 2025 — healow® Genie, a pioneering, EHR agnostic, and AI-powered contact center solution, proudly announces that United Digestive has selected it for deployment across its practices. This integration will provide patients with 24/7 access to vital health information through various platforms, such as text, chatbot, and voice calls. The AI medical receptionist will provide a seamless healthcare experience by scheduling appointments, managing bill payments, and overseeing medication refills and referral requests, among other tasks. 

This initiative is designed to significantly alleviate the workload of United Digestive’s medical staff, empowering them to focus on other critical tasks with the assistance of healow Genie. “Our team looks forward to the enhancements healow Genie will bring to our call center’s efficiency. With over a million annual patient calls, we expect this technology will allow us to deliver an even higher level of care,” said Dr. Neal C. Patel, CEO of United Digestive. “By leveraging AI call solutions to streamline operations and support our team members, we will ensure faster and more accurate responses to patient inquiries, maintaining the personal connection that is central to our approach.”  

United Digestive, a leading provider of gastroenterology services throughout the Southeast, has built a strong network of partner practices across Georgia, Florida, North Carolina, and South Carolina. Many of these practices have a rich legacy of serving their local communities for over forty years. Dedicated to making high-quality digestive healthcare accessible to all, United Digestive offers a wide range of in-office services, ensuring patients receive the most advanced care available. 

“We are incredibly excited to work with United Digestive and empower them to deliver enhanced patient care at their practices,” said Sidd Shah, VP of healow. “healow Genie integrates seamlessly with their current electronic health record system and delivers round-the-clock support. By automating processes like appointment bookings, prescription management, and referral handling, healow Genie will significantly boost patient engagement while enhancing operational cost efficiency.” 

healow Genie aims to revolutionize patient communication, expand healthcare information and resource accessibility, and offer efficient appointment management. With features such as patient self-service, an intelligent assistant, automated after-hours service, and interactive smart campaigns, healow Genie is set to transform the healthcare experience for United Digestive’s patients.

About United Digestive 

United Digestive is a leading provider of comprehensive gastroenterology services across the Southeast, with partner practices in Georgia, Florida, North Carolina, and South Carolina. Many of these practices have proudly served their communities for over 40 years, reflecting United Digestive’s longstanding commitment to delivering accessible, high-quality digestive healthcare. Dedicated to staying at the forefront of gastroenterological care, the organization offers the latest advancements in diagnostics and treatments, as well as a wide range of in-office services. Partner practices participate in most healthcare plans, ensuring care is accessible. Learn more at uniteddigestive.com. 

About healow Genie 

healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burden on staff, and lowers overall operational costs. For more information, visit https://genie.healow.com/.