healow Genie to Revolutionize Efficiency and Patient Engagement at Evolve Psychiatry

WESTBOROUGH, Mass. — August 27, 2025 —  healow® Genie, an innovative AI-powered contact center solution, is thrilled to announce that Evolve Psychiatry has selected healow Genie to help the practice enhance efficiency and patient engagement. This collaboration is set to transform patient communication and streamline operations at Evolve Psychiatry, a practice renowned for its personalized mental health care and commitment to meeting each patient’s unique needs. 

“healow Genie is going to be a great complement to our practice, and enhance efficiency and patient engagement,” said Dr. Priyadarshan Bajpayi, CEO of Evolve Psychiatry. “Communication challenges, such as long call wait times, appointment rescheduling challenges, and patient balance reminders, are common across practices. healow Genie will address these issues, significantly enhance patient satisfaction and retention, while eliminating the need for costly after-hours services.”  

Evolve Psychiatry, based in New York, has been a personalized mental health care leader for over a decade. The practice specializes in addressing a wide range of mental health conditions and addiction challenges, dedicating itself to delivering tailored care that honors the unique needs of each person. With healow Genie, the practice will be able to reduce the burden on office staff and have them focus on other important work. At the same time, the patients’ needs can be met promptly, at any time of day or night, facilitating the practice’s swift expansion. 

“We are delighted to partner with Evolve Psychiatry to enhance their patient communication and operational efficiency,” said Sidd Shah, vice president of healow. “Our AI-powered contact center solution is designed to address the diverse needs of mental health practices, enabling them to provide a superior patient experience. By automating routine tasks and improving accessibility, healow Genie ensures patients receive timely and effective care, fostering a supportive environment for patients and staff.” 

The implementation of healow Genie at Evolve Psychiatry will significantly improve patient communication and optimize operations by offering self-service and intelligent assistance. This AI-powered solution will simplify connecting patients with mental health resources, easing access and directing them to appropriate support and enabling the practice to manage high call volumes and enhance operational efficiency. Evolve Psychiatry sets a new standard for modern mental health care delivery, ensuring patients receive attention and support. 

To learn more about Evolve Psychiatry’s story, watch this video.  

About Evolve Psychiatry 

Located in New York, Evolve Psychiatry has been a beacon of personalized mental health care for 11 years. Specializing in treating a variety of mental health conditions and addiction issues, the practice is committed to providing individualized care that respects the unique needs of each patient. Evolve Psychiatry offers services such as medication management, counseling, therapy, TMS therapy, and Spravato treatment, all aimed at balancing treatment with daily life. For more information, visit www.evolvepsychiatry.com.    

About healow 

healow is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow’s Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs and promote better medical outcomes. Learn more at plus.healow.com    

About healow Genie 

healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit https://genie.healow.com/.