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healow Genie Reduces Call Abandonment Rate by Over 50% at Pinnacle Orthopaedics & Sports Medicine Specialists 
The 52-provider strong practice reports enhanced operational efficiency, reduced staff workload, and personalized care for 90,000 annual patients
WESTBOROUGH, Mass. — September 3, 2026 — healow Genie TM, the innovative AI-powered contact center solution, is proud to announce its utilization at Pinnacle Orthopaedics & Sports Medicine Specialists, LLC, a renowned orthopedic practice based in Marietta, GA, has significantly enhance operational efficiency, improve patient communication, and deliver a seamless experience to their 80,000 annual patients.
With a monthly call volume reaching up to 15,000, the practice previously faced high call abandonment rates and staff overload. By using Genie, these issues are being resolved, improving patient interactions and streamlining workflows for better care.
“healow Genie has helped us cut down our abandoned call rate by over 50%, and nearly 2,000 calls were handled by the AI assistant in the first few weeks”, says Donna Fisher, VP of market operations at Pinnacle Orthopaedics. “By automating routine tasks such as prescription refills and patient inquiries, Genie has enabled call center agents to focus on more complex tasks and provide personalized support. Previously, patients often left voicemails or faced long wait times, leading to frustration and inefficiency. With healow Genie, calls are handled in real time, so patients get timely responses while staff benefits from detailed activity logs that help with follow-up care.”
Pinnacle Orthopaedics is dedicated to leveraging innovative technology to deliver compassionate, high-quality care. Genie has streamlined workflows, enabled staff to focus on more complex tasks, and improved the overall patient experience. The practice continues to explore new ways to enhance efficiency and deliver high-quality, compassionate care through cutting-edge technology.
healow Genie leverages AI to change how healthcare practices handle patient interactions,” said Sidd Shah, VP of healow Genie. “By automating routine tasks and simplifying workflows, Genie not only cuts down operational burdens for staff but also makes sure patients get timely, efficient, and personalized care. It’s a gamechanger for practices wanting to boost engagement and deliver exceptional patient outcomes.
About Pinnacle Orthopaedics & Sports Medicine Specialists
Based in Marietta, GA, Pinnacle Orthopaedics has been providing trusted orthopedic care since the 1960s. With a team of 52 providers, the practice specializes in joint, spine, hand, and other orthopedic conditions, serving nearly 80,000 patients annually. Pinnacle Orthopaedics is dedicated to leveraging innovative technology to deliver compassionate, high-quality care. For more information, visit https://www.pinnacle-ortho.com/.
About healow Genie
healow Genie is a revolutionary, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement with 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, an intelligent assistant, automated after-hours service, and conversational smart campaigns. This innovative solution improves patient satisfaction, reduces the administrative burden on staff, and lowers overall operational costs for healthcare practices. For more information, visit https://genie.healow.com.