healow Genie Empowers Efficiency and Patient Engagement at Estrella ENT, Helping the Practice Achieve 70% Call Automation

WESTBOROUGH, Mass. — April 02, 2026 — healow Genie^TM, the innovative AI-powered contact center solution, is proud to announce its successful use at Estrella Ear, Nose, and Throat, located in the Goodyear, AZ, Metro Area, managing an impressive 22,000 calls monthly. By adopting healow Genie, the practice is transforming its patient communication, operational efficiency, and overall care delivery. 

To address rising call volumes and staffing issues, practices are now relying on AI-powered solutions to streamline communication workflows and alleviate administrative burdens.  With healow Genie, Estrella Ear, Nose, and Throat achieved 70% call automation while enhancing patient satisfaction and operational efficiency.  

Prior to implementing healow Genie, 37% of patient calls were going to voicemail due to staffing constraints. Now, only 10% of calls are diverted to voicemail, enabling faster response times and a more consistent patient experience, which is especially important for its diverse patient population, 35% of whom are Spanish-speaking. 

“healow Genie has transformed our practice operations,” said Michelle Rehnberg, MSHI, MBA, BSHA, Chief Officer of Operations and Finance at Estrella Ear, Nose and Throat. “By reaching 70% call automation, we’ve saved valuable time and improved patient engagement. Our call pickup rate has increased dramatically, and we can better support our Spanish-speaking population with enhanced accessibility. Automating routine administrative tasks has boosted staff productivity, saved several hours each day, and created opportunities for sustainable growth. We had some staff turnover, and since we had healow Genie implemented, we didn’t experience any operational disruptions; it absorbed the workload seamlessly.” 

Estrella ENT is an Ear, Nose, and Throat specialty health center that provides comprehensive care, ranging from in-office sinus procedures to a full–service ear, nose & throat clinic for both pediatric and adult patients. By implementing healow Genie’s advanced AI-powered capabilities, the practice has effectively managed the workload, significantly reduced medication-related errors, and empowered providers to dedicate more time to delivering exceptional patient care. 

“Estrella ENT’s story is a testament to how an AI-powered call center can alleviate the pressures of a high-volume practice while improving the patient experience,” said Sidd Shah, vice president of healow. “healow Genie empowers practices to reimagine their workflows, automate repetitive tasks, and focus on providing excellent patient care. We’re thrilled to see the remarkable results Estrella ENT has achieved in such a short time and look forward to supporting their continued success.” 

With the partnership between healow Genie and Estrella ENT, the practice is adopting innovative technology, ensuring their patients receive the highest quality care efficiently. 

About Estrella Ear, Nose and Throat 

Estrella Ear, Nose, and Throat is a leading ENT practice located in the Goodyear, AZ, Metro Area, dedicated to providing comprehensive care for a wide range of ear, nose, and throat conditions The practice serves a diverse patient population, including 35% Spanish-speaking patients, and delivers personalized treatments ranging from in-office sinus procedures to a full–service ear, nose & throat clinic for both pediatric and adult patients. Estrella ENT combines advanced medical expertise with compassionate care. With a focus on innovation and patient engagement, the practice is committed to improving lives and addressing each patient’s unique needs. For more information, visit https://estrellaent.com/.  

About healow Genie  

healow Genie^TM is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit https://genie.healow.com/.