healow Genie Partners with Pulmonary & Sleep of Tampa Bay to Revolutionize Patient Care

WESTBOROUGH, Mass. — May 13, 2025 — healow® Genie, the first fully EHR- agnostic AI-powered contact center solution of its kind, is excited to announce its collaboration with Pulmonary & Sleep of Tampa Bay. This partnership allows patients to access their healthcare information anytime, using text, chatbot, and voice call options. The AI assistant handles tasks such as scheduling appointments, managing bill payments, and coordinating medication refills or referral requests. 

“We’re excited to introduce healow Genie into our practice,” said Dr. Dragos Zanchi, Pulmonologist at Pulmonary and Sleep of Tampa Bay. “healow Genie will help us screen all our calls, sometimes up to 500 phone calls a day, which is extremely important. Not all phone calls are equal. If we have a screening tool that helps us discern priority, that is really going to free up our staff to deal with emergency situations and enhance outreach, thus transforming our patient care service.” 

Pulmonary & Sleep of Tampa Bay offers diagnosis and treatment for pulmonary diseases, lung cancer, allergies, and sleep disorders across its three strategic locations in Tampa. 

“We are delighted to partner with Pulmonary & Sleep of Tampa Bay, aiding them in upholding their commitment to superior patient care,” said Sidd Shah, VP of healow. “Our AI-powered solution is set to integrate seamlessly into the practice, enhancing operations and providing 24/7 support. From managing appointments to handling prescriptions, we believe this partnership will significantly improve patient satisfaction and operational cost efficiency.” 

healow Genie is the first of its kind, an EHR-agnostic AI contact center solution that offers patients real-time assistance via voice calls, texts, or chatbots. The AI assistant reduces administrative burden and improves patient care and overall satisfaction. To learn more about the practice’s story, hear from Dr. Dragos Zanchi in this video.   

About Pulmonary & Sleep of Tampa Bay 

Pulmonary & Sleep of Tampa Bay is a leading medical group accredited by the Joint Commission and dedicated to providing the highest level of patient care in the field of pulmonary diseases, lung cancer, allergies, and sleep disorders. With a relentless commitment to safety and quality, the practice is deeply rooted in continually improving patient care standards. It has three convenient locations across Tampa, Brandon, and Wesley Chapel and offers state-of-the-art, personalized diagnosis and treatment options. Its comprehensive services include medical equipment and supplies through CPAP Online Supplies, further enhancing its patient care capabilities. For more information, visit https://pulmonaryandsleephealth.com/. 

About healow Genie

healow Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit https://genie.healow.com/.