healow Genie AI-Powered Contact Center Set to Enhance Patient Experience at America's Family Doctors

WESTBOROUGH, Mass. — June 3, 2025 — healow® Genie, a pioneering AI-driven contact center solution and EHR-agnostic, has proudly joined forces with America’s Family Doctors, a renowned PCMH-certified primary care practice dedicated to enhancing patient care and well-being. This collaboration marks a significant milestone in transforming patient communication and streamlining healthcare operations for the practice’s diverse range of services across multiple locations. 

“We selected healow Genie to elevate our patient care capabilities and provide exceptional healthcare experiences to our patients,” said Dr. Steve Samudrala, medical director and founder of America’s Family Doctors. “As a PCMH-certified practice, we are dedicated to leveraging advanced technologies like healow Genie to enhance patient engagement, simplify appointment scheduling, and ensure continuous access to vital health information. Alongside healow Genie, innovative healow products such as healow Chatbot and healow Direct Access further empower us to offer seamless patient communication and convenient appointment scheduling options.” 

America’s Family Doctors is known for its comprehensive primary care services. With a focus on offering a wide array of primary care, urgent care, allergy, and wellness services, the practice places patient care at the forefront of its operations. By leveraging a comprehensive suite of healow products, America’s Family Doctors is utilizing cutting-edge technologies to enhance patient care, improve operational efficiency, and adapt to the evolving healthcare landscape. 

“We are dedicated to revolutionizing patient communication and empowering healthcare practices like America’s Family Doctors to thrive in today’s dynamic healthcare landscape,” said Sidd Shah, VP of healow. “By harnessing the power of AI technology, healow Genie is designed to elevate the patient experience, drive operational efficiency, and support the practice’s growth initiatives. healow Genie is set to enhance the availability of healthcare information, streamline appointment scheduling, and elevate the overall patient experience at America’s Family Doctors.” 

healow Genie’s integration with America’s Family Doctors will significantly advance patient communication and optimize operations by offering key features such as patient self-service, intelligent assistance, and automated after-hours support. The innovative AI-powered solution is tailored to empower patients with convenient access to essential health resources while enabling the practice to efficiently manage high call volumes and enhance operational efficiency, ultimately setting a new standard for modern healthcare delivery. 

Watch this video to learn more about why America’s Family Doctors selected healow Genie.