The endocrinology practice reported reduced voicemail backlogs, improved response times, and enhanced patient experience 

Westborough, MA – June 25, 2026 — healow Genie^TM, an innovative AI-powered contact center solution, is proud to partner with Maryland Endocrine, a leading healthcare practice serving the Central Maryland community, to transform patient communication and practice operations. Within weeks of implementation, Maryland Endocrine has reported significant improvements in patient satisfaction, operational efficiency, and staff workload management. 

“Within weeks of implementing healow Genie, we automated 80–90% of inbound calls and voicemails—eliminating missed calls, reducing backlog, and improving response times, especially for elderly and Spanish-speaking patients,” said Kimberly Stahl, Practice Administrator at Maryland Endocrine. “We’ve also reduced patient complaints, enhanced the overall experience, and seen an increase in appointments, while freeing our staff to focus on higher-value patient care.” 

Maryland Endocrine is known for its expertise in treating a variety of conditions, including pituitary and thyroid diseases, diabetes mellitus, bone, calcium, and parathyroid disorders. healow Genie’s AI-driven capabilities help Maryland Endocrine overcome key communication challenges while creating new growth opportunities. 

Key outcomes:  

• 85–90% of inbound calls automated, reducing missed calls and voicemail backlog 
• Saves 2–4 staff hours daily, freeing time for higher-value work 
• Eliminates 5–10 minutes per appointment spent on system-related complaints 
• Maximizes existing resources, avoiding the need for hiring additional staff 
• Increased patient appointments due to reduced human intervention 

“healow Genie helps practices such as Maryland Endocrine manage high patient call volumes without further burdening staff,” said Sidd Shah, VP of healow Genie. “By automating inbound calls and voicemails, Genie is enabling the practice to overcome operational challenges, streamline workflows, and deliver faster, more personalized care to their patients. This success highlights the power of AI-driven solutions in transforming how healthcare practices engage with patients and optimize their resources.” 

Maryland Endocrine is paving the way for increased operational efficiency and cost savings. The practice also proactively educated patients about the AI assistant, internally called “Olivia,” before implementation, which facilitated smooth adoption and enhanced patient engagement. Additionally, with most previously missed calls now being captured and managed, Maryland Endocrine has achieved greater consistency and reliability in patient communication. 

To learn more about Maryland Endocrin’s story, watch this video.

About Maryland Endocrine

Maryland Endocrine is a leading healthcare practice serving the Central Maryland community with expertise in pituitary disease, thyroid disease, diabetes mellitus, bone, calcium, and parathyroid disorders. Committed to providing comprehensive, top-tier healthcare, Maryland Endocrine ensures that all patients have access to exceptional care. For more information, visit https://www.marylandendocrine.com/.  

About healow Genie

healow Genie^TM revolutionary AI-powered contact center solution, working as an independent app or integrated with an EHR, designed to enhance patient engagement with 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. This innovative solution improves patient satisfaction, reduces the administrative burden on staff, and lowers overall operational costs for healthcare practices. For more information, visit https://genie.healow.com.