First Choice Neurology Selects healow Genie to Automate Large Volume of Incoming Calls While Providing Highest Quality of Patient Experience

The AI-powered contact center solution will assist the largest neurology practice, effectively managing patient queries by offering 24/7 support and access to vital health information

WESTBOROUGH, Mass. — February 27, 2025 — healow® Genie, the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, today announced that First Choice Neurology, the largest neurology practice in the nation, has selected the intelligent assistant to automate incoming patient calls and transform patient engagement. Genie offers patients 24/7 access to vital health information via voice call, text, or chatbot with multilingual support. The AI agent can effectively manage large volumes of incoming patient calls as the specialty practice continues to scale up its presence, saving time and resources and reducing overall costs. 

First Choice Neurology is the largest neurology practice in the country, with 63 locations throughout Florida. As the practice continues to grow, it has experienced a significant increase in patient calls—from 24,000 calls per month in 2023 to 35,000 calls per month in 2024. It sought robust technology that would allow its staff to alleviate the increasing load of patient calls while maintaining the highest quality of patient care.  

“Integrating healow Genie is like having a 24/7 attendant, it helps save time and enables faster processing of important appointments,” said Jose Rocha, the director of the corporate business office at First Choice Neurology. “In 2024, we received about 35,000 patient calls per month. Genie’s multilingual capabilities will boost our customer service, accommodating our growing call volume without the need for additional staff, reducing overtime work, and helping us to focus on what truly matters, serving our growing number of patients in a more effective and efficient manner.”  

The AI agent engages in friendly, two-way communication with patients. Given Florida’s susceptibility to hurricanes and natural disasters, a remote, centralized solution like Genie with multilingual support is highly beneficial. It ensures each call is answered immediately with zero waiting time.  

“healow Genie aims to transform patient engagement and allow medical staff to focus on delivering quality care,” said Sidd Shah, VP of healow. “By managing routine tasks like appointment scheduling and medication refills, Genie can significantly boost patient satisfaction, reduce administrative burdens on staff, and lower overall operational costs.” 

The AI agent offers a comprehensive suite of features, including patient self-service, intelligent assistance, automated after-hours service, and conversational smart campaigns. Watch this video to learn more about why First Choice Neurology selected healow Genie.  

About First Choice Neurology

Founded in 2004, First Choice Neurology is the largest private practice neurology group in the United States, catering to communities across Florida. The organization boasts a network of over 60 care centers and collaborates with more than 45 major hospitals to deliver unparalleled neurology expertise in Florida. Its team is comprised of over 80 adult and pediatric neurologists, along with various specialists from Neuroradiologist, PM&R, Pain Management, Sleep Medicine, Advanced Practice Provider, Neuropsychologist, Physical Therapist, Occupational Therapist, and over 300 healthcare support staff committed to providing exceptional care. For more information, visit https://www.fcneurology.net/. 

About healow Genie

healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burden on staff, and lowers overall operational costs. For more information, visit https://genie.healow.com/.