Managing 500+ Calls Daily Using healow Genie

Discover how Pulmonary & Sleep of Tampa Bay plans to transform patient communication and enhance efficiency by implementing healow Genie, an artificial intelligence call center. Facing challenges of serving a vast number of patients with 500+ calls daily, they struggle with overwhelmed phone lines, long wait times, and growing patient frustration. By integrating healow Genie with their Electronic Health Record (EHR), the practice aims to screen and route calls more effectively. Patients can schedule appointments, request prescription refills, access statements, and get answers without needing to speak to a staff member. This process provides quick solutions and improves patient satisfaction while it reduces the workload on staff, potentially saving the equivalent of 3 to 4 full-time phone operators. The staff can then focus on priority tasks and provide better in-person care, enhancing the patient experience. Embracing healow Genie will allow them to meet the communication needs of tech-savvy patients of all ages, providing rapid responses and resolving issues in seconds. The seamless connection between healow Genie and their EHR system will be a game-changer in delivering efficient and effective patient care. Learn how implementing healow Genie can enhance patient communication, improve staff efficiency, and increase patient satisfaction in your practice.