healow Genie Provides Cost-Effective Call Center Solutions
Results
- Provides immediate responses to patient calls, reducing wait times and hold times
- Frees staff from constantly managing phone lines
- Reduces the number of dropped calls and ensures faster response times for patients
- Offers seamless Spanish-to-English summaries for better communication with patients
- Allows the practice to handle high call volumes without losing the personal touch
Maryland Endocrine is enthusiastic about adopting healow Genie to better manage their daily volume of 200 incoming calls. This tool promises immediate call responses, shorter hold times, and relief for staff from the constant demands of phone management. With the added benefit of Spanish-to-English summaries, Maryland Endocrine can ensure clear communication with Spanish-speaking patients, maintaining a patient-focused and cost-effective approach. Fewer dropped calls and quicker response times mean the practice can efficiently handle high call volumes while preserving the personal touch their patients value, ultimately enhancing both operational flow and the quality of patient care.
