Optimizing Practice Operations with an AI Medical Receptionist
Results
- Handled 85% to 90% of inbound patient phone calls using healow Genie™
- Saved staff 2 to 4 hours a day by automating scheduling and front-office inquiries.
- Cut 5-10 minutes of call system complaints during patient appointments.
- Optimized front-office performance, supporting practice growth without 2 additional hires.
Maryland Endocrine addressed severe phone bottlenecks and administrative strain by implementing healow Genie™, an AI-powered contact center solution. Confronted with 5-10 minutes of call system complaints that distracted from clinical appointment time, the specialty practice used conversational AI to automate 85% to 90% of their phone volume. This implementation saved the team 2 to 4 hours daily, improved schedule utilization by filling empty slots more quickly, and eliminated patient complaints about being able to reach the office.