Solving Long Wait Times with healow Genie
Results
- Enhanced efficiency: Reduced wait times and improved call routing for increased operational efficiency.
- Improved patient experience: Patients will feel more valued and heard, increasing satisfaction.
- Greater focus on patient care: With streamlined call center operations, the team can prioritize practice growth and service quality.
Discover how Alliance Spine and Pain Centers plans to enhance patient communication by streamlining their call center operations with healow Genie, an AI-powered contact center solution. They face challenges with long wait times, repeated voicemails, and patients feeling unheard due to the high volume of incoming calls. Patients leave multiple messages, leading to frustrations that reach the front desk and executive team. By implementing healow Genie, the practice aims to understand better the types of calls coming in and route them to the right place the first time. This innovative solution is expected to improve wait times and enhance the overall customer experience without losing the human touch. The Alliance Spine team will be able to respond to patient inquiries faster and focus more on day-to-day practice. See how healow Genie can positively impact their growth and help your practice improve efficiency and patient satisfaction.
