The integration of various AI solutions within areas of healthcare operations is steadily increasing. AI capabilities are proving to be a game-changer by streamlining processes, reducing manual errors, and most importantly saving precious time. Innovative AI technologies are automating routine tasks and fostering improved efficiencies across the healthcare spectrum.
By freeing healthcare professionals from administrative duties, AI is enabling them to focus more on what truly matters—providing personalized, high-quality care to their patients.
Patients Come First
When seeking healthcare information, often patients must deal with long wait times as practices are dealing with a substantial number of calls. Patients find themselves navigating endless menus with traditional call centers before having their questions answered. At times, getting quick answers to simple questions takes much longer than it should. Questions like: When’s my appointment? Can I change it? What’s my balance? Can I request a medication refill? and much more.
An article published in the Journal of the American Medical Informatics Association titled “Patient access to medical records and healthcare outcomes: a systematic review” shows that a more patient-centered, collaborative approach is needed to foster patient engagement. Understanding the gap in access to healthcare information and patient care, we developed an innovative AI tool: healow Genie.
What is healow Genie?
healow Genie is a comprehensive and first-of-its-kind, AI-powered contact center solution that connects patients with the information and assistance they need, when they need it via voice call, text, or chatbot, by providing 24/7 access to vital health information and ensuring that every call is answered immediately. It is fully EHR-integrated and offers a suite of features including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns.
How does it work?
How is healow Genie more than a contact center solution?
- Information at patients’ fingertips: Patients get all the information they need quickly, with no delays or on-hold time, including when the doctor’s office will open to manage appointments, pay a bill, or request a referral or medication refill.
- A natural communicator: Unlike the traditional system, Genie engages in a natural-language conversation with patients. It is user-friendly and can address patients’ concerns more naturally.
- Genie never sleeps: The need for access to medical information can arise at any time. That’s why Genie is available around the clock, offering information, answers, and access to professional medical services.
- Connects to an agent: In case a patient query requires a more in-depth answer or physician review and approval, Genie quickly escalates the call to a human agent. With Genie, parents, patients, or caregivers can access on-call medical personnel whenever needed.
- Follow-up care: Genie goes further, creating transcripts and summaries of after-hours calls that give the patient’s primary care provider everything they need for effective follow-up care.
Genie enhances patient satisfaction and operational efficiency, making it an invaluable asset for any medical practice. To learn more about healow Genie, visit https://genie.healow.com/.
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