As we move into 2025, there are some significant changes to healthcare. Patients expect more from their provider, not just from a clinical standpoint, but from the customer service side as well. This increased demand for quality and excellence affects all aspects of the healthcare experience, including healthcare call centers.
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As we move into 2025, there are some significant changes to healthcare. Patients expect more from their provider, not just...
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An article published on CX Today — AI in Action: Use Cases for Faster, Smarter Contact Centers — notes that...
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According to an April 2024 article at Medium.com — “How AI is transforming customer service in healthcare” — patients judge...
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As healthcare practices continue to evolve, integrating AI-powered solutions is increasingly improving healthcare delivery.
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An article published by TechTarget titled “History and evolution of contact centers” discusses how, in the past few decades, traditional,...
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During the COVID-19 pandemic, there was a sharp rise in the development and use of contact center solutions across the...
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The integration of various AI solutions within areas of healthcare operations is steadily increasing.
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