AI-Powered Urgent Care Contact Center
Enhancing patient communication, optimizing urgent care workflows, and improving access to immediate care with an AI-driven walk-in clinic contact center.
The Challenges of Managing Calls at an Urgent Care Center
High Call Volumes in an Urgent Care Center
Urgent care centers handle a large volume of patient calls related to:
- Walk-in appointments and after-hours urgent care inquiries
- Questions about symptoms, treatment options, and facility services
- Prescription refills and coordination with pharmacies
Managing Walk-In and Immediate Care Needs with an Urgent Care Phone System
Urgent care centers must efficiently manage walk-in patients and inquiries for:
- Non-life-threatening illnesses or injuries such as colds, sprains, and minor cuts
- Appointment availability for immediate care services
- Insurance verification and copayment questions
Coordinating Care for Urgent Care Patients with Multiple Providers
Urgent care centers often collaborate with:
- Primary care providers for ongoing health concerns
- Hospitals for emergency referrals when necessary
- Pharmacies for medication prescriptions and management
How an AI-Powered Urgent Care Contact Center Enhances Patient Care
Intelligent Call Routing for Faster Access to Immediate Care
healow Genie answers patients’ calls immediately and can automatically route calls to the right department, physician, or an on-call provider, helping ensure patients have access to the care they need, even when your urgent care center is closed.
By reducing or eliminating hold times, Genie ensures that each patient reaches the right department or person to address their needs in an appropriate and timely fashion.
24/7 Virtual Support with an Urgent Care Contact Center
AI-powered virtual assistants:
- Handle appointment scheduling for walk-ins, urgent visits, and follow-ups
- Answer FAQs about symptoms, treatments, and insurance coverage
- Route prescription refill requests to physicians for approval and coordinate those requests with the patient’s preferred pharmacy
By leveraging powerful AI tools for these and other routine tasks, healow Genie ensures patients receive timely assistance any time of the day or night, while relieving your urgent center staff of repetitive, time-consuming tasks that can be handled by AI. That allows them to better prioritize resources caring for patients.
Proactive Patient Follow-Up & Care Management
Following a patient’s treatment at your urgent care center, healow Genie’s Conversational Smart Campaigns feature automatically sends your patients reminders for the appropriate follow-up care they need.
AI-driven outreach to patients gives them peace of mind, allows your providers to monitor the progress of their recovery, and guards against post-visit complications and infections.
Key Features of Our AI-Powered Urgent Care Contact Center
Walk-In Appointment Scheduling & Follow-Up Automation
AI handles appointment scheduling for walk-ins, urgent care visits, and follow-ups. Automatic reminders help reduce no-shows, improving access to care for all and helping ensure your center keeps a full schedule.
Immediate Care Call Routing
healow Genie instantly answers patients’ calls, provides answers to a wide range of common questions, and routes calls to the appropriate department or provider without unnecessary delays.
Benefits of an AI-Powered Urgent Care Contact Center
Increased Efficiency for Urgent Care Staff
AI automation eliminates call waiting and on-hold times, ensuring every call is answered instantly. healow Genie can answer many routine questions and requests for information and book appointments.
Improved Patient Experience & Satisfaction
Faster call response times offer patients the peace of mind of knowing they will be able to get the care they need promptly and conveniently, without having to visit a hospital ER. And practices that leverage AI for automated follow-up can more closely and effectively monitor their patients’ progress, ensuring continuity of care and guarding against complications.
Cost Savings & Scalability for Growing Urgent Care Centers
healow Genie reduces administrative costs by automating routine tasks, and Genie’s scalable system supports increased patient volumes as your urgent care practice grows, without adding to administrative workloads of your existing staff or requiring that you hire additional staff.
Collecting Revenue More Quickly with healow Genie and healow Pay
healow Genie’s AI Agent allows patients to check their balances and make secure electronic payments to your practice, speeding the collection of copayments and outstanding balances, lowering your days in AR, and helping sustain your practice. And Genie can be used with healow Pay to automatically send patients payment notifications, allowing them to pay their bills by simply clicking on a secure text link.
Getting Started with an AI-Powered Urgent Care Contact Center
Seamless Integration with Your Urgent Care EHR
The healow Genie AI-powered contact center solution integrates with your existing practice software, including your EHR and any scheduling or call center solutions you may use. Genie delivers real-time patient updates and improved workflows.
Training & Ongoing AI Support for Urgent Care Practices
Our experts work with your urgent center practice to provide comprehensive training for staff on healow Genie. And healow Genie includes continuous system updates to optimize patient interactions and enhance operational efficiency.
FAQs
How does the AI-powered urgent care contact center handle scheduling?
healow Genie’s AI Agent mode fields patients’ calls instantly, confirms their identity, and can schedule or manage their appointments or connect them with a staff member to answer any questions or for more information.
Can the urgent care contact center integrate with my existing scheduling platform?
Yes, healow Genie is an EHR-agnostic contact center solution that can be used alongside any EHR and any other call center solution or scheduling software.
How does AI improve follow-up care for urgent care patients?
healow Genie helps ensure that your urgent care patients have access to their care providers at any time. Genie’s Conversational Smart Campaigns feature facilitates automated outreach to patients, giving your providers an easy way to better monitor patients’ progress and recovery, and quickly detect and act upon any complications they may experience.
Is patient data secure in an AI-powered urgent care contact center?
Genie uses industry-standard encryption and security protocols. No patient data leaves the provider’s secure data cloud, which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. Our cloud offering uses Microsoft® Azure® data centers that have achieved multiple certifications, including HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Contact Us to Transform Your Urgent Care Contact Center
Discover how AI can improve efficiency, patient care, and operational workflows in your urgent care center. Schedule a demo today.