AI-Powered Surgery Center Contact Center
Enhancing patient communication, optimizing surgical workflows, and improving access to care with an AI-driven surgery center contact center.
The Challenges of Managing a Surgery Center Contact Center
High Call Volumes in a Surgery Center Contact Center
Surgery centers handle a large volume of patient calls related to:
- Appointment scheduling for consultations, pre-op assessments, and follow-ups
- Surgical procedure inquiries and preparation instructions
- Post-op care and medication questions
Coordinating Care with a Surgery Center Phone System
Surgery centers must efficiently coordinate care, including:
- Communicating with surgeons, anesthesiologists, and support staff
- Coordinating with primary care providers for referrals and medical history
- Managing scheduling for surgeries, pre-ops, and post-op follow-ups
Managing Post-Operative Care and Follow-Up with a Surgery Center Contact Center
Surgery centers handle a variety of post-op concerns, including:
- Recovery status inquiries
- Medication questions or concerns about side effects
- Follow-up scheduling for post-op evaluations
How an AI-Powered Surgery Center Contact Center Enhances Patient Care
Intelligent Call Routing for Faster Access to Surgical Care
healow Genie answers patients’ calls immediately and can automatically route calls to the right department, physician, or connects patients with resources or an on-call provider designated by your practice when your office is closed.
By reducing or eliminating hold times, Genie ensures that each patient receives prompt attention and can access appropriate and timely care.
24/7 Virtual Support with a Surgery Center Contact Center
AI-powered virtual assistants:
- Handle appointment scheduling for consultations, surgeries, and follow-up visits
- Answer FAQs about surgical procedures, preparation, and recovery
- Route prescription refill requests to physicians for approval
By leveraging powerful AI tools for these and other routine tasks, healow Genie ensures patients receive timely assistance any time of the day or night, while relieving practice staff of repetitive, time-consuming tasks and allowing them to spend their time on direct patient care.
Proactive Post-Operative Follow-Up & Recovery Management
Following a patient visit or surgical procedure, healow Genie’s Conversational Smart Campaigns feature automatically sends the patient reminders for the appropriate follow-up care they need.
AI-driven outreach and monitoring of your surgery center patients gives them peace of mind, allows providers to closely monitor their post-op recovery progress, and helps prevent complications.
Key Features of Our AI-Powered Surgery Center Contact Center
Appointment Scheduling & Follow-Up Automation
healow Genie handles scheduling for initial consultations, surgical procedures, and post-op visits, and automatic reminders help reduce no-shows, keeping your schedules full and ensuring that more patients have access to the care services you offer.
Benefits of an AI-Powered Surgery Center Contact Center
Increased Efficiency for Surgery Center Staff
AI automation eliminates call waiting and on-hold times, ensuring every call is answered instantly. healow Genie can answer many routine questions and requests for information, including managing appointments.
The healow Genie AI-powered contact center solution allows staff to focus on in-person patient surgical care, support, follow-up, and outreach rather than administrative tasks.
Enhanced Patient Experience & Engagement
Faster call response times give patients the confidence that their concerns will be addressed promptly and professionally, thus improving patient satisfaction.
Practices that leverage AI for automated follow-up can more closely and effectively monitor patients’ post-surgical progress, ensuring continuity of care and helping prevent and address any complications.
Cost Savings & Scalability for Growing Surgery Centers
healow Genie reduces administrative costs by automating routine tasks. And Genie’s scalable system supports increased patient volumes as your surgery center grows, without adding to administrative workloads of existing staff or requiring that you hire additional staff.
Collecting Revenue More Quickly with healow Genie and healow Pay
healow Genie’s AI Agent allows patients to check their balances and make secure electronic payments to your practice, speeding the collection of copayments and outstanding balances, lowering your days in AR, and helping sustain your practice. And Genie can be used with healow Pay to automatically send patients payment notifications, allowing them to pay their bills by simply clicking on a secure text link.
Getting Started with an AI-Powered Surgery Center Contact Center
Seamless Integration with Surgery Center EHR & Systems
The healow Genie AI-powered contact center solution for surgery centers integrates with your existing practice software, including your EHR and any scheduling or call center solutions you may use. Genie delivers real-time patient updates and improved workflows.
Training & Ongoing AI Support for Surgery Centers
Our experts work with your surgery center to provide comprehensive training for staff on healow Genie. And healow Genie includes continuous system updates to optimize patient interactions and enhance operational efficiency.
FAQs
How does the AI-powered surgery center contact center handle surgery scheduling?
healow Genie’s AI Agent fields patients’ calls instantly, confirms their identity, and can then help them with a wide range of routine and more complex inquiries, from confirming or rescheduling an appointment for a consultation or surgical procedure to escalating a call to an on-call professional who can provide further information.
Can the surgery center contact center integrate with my existing scheduling platform?
Yes, healow Genie is an EHR-agnostic call center solution that can be used alongside any EHR and any other call center solution or scheduling software.
How does AI improve post-operative care for surgical patients?
By extending access to care to patients 24/7/365, healow Genie helps ensure that your surgery center patients have access to their records and care providers at any time. By integrating with your EHR, Genie can ensure that on-call providers have access to each patient’s medical history, helping ensure they provide appropriate and timely care, before and after any surgical procedures, helping to reduce the risks of complications.
Is patient data secure in an AI-powered surgery center contact center?
Genie uses industry-standard encryption and security protocols. No patient data leaves the provider’s secure data cloud, which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. Our cloud offering uses Microsoft® Azure® data centers that have achieved multiple certifications, including HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Contact Us to Transform Your Surgery Center Contact Center
Discover how AI can improve efficiency and patient care in your surgery center. Schedule a demo today.