AI-Powered Specialty Practice Contact Center

Empower your healthcare practice with an AI-powered call center solution that enhances patient communication, improves operational efficiency, and elevates the patient experience — no matter your specialty.

The Power of healow Genie
for Healthcare Practices

Optimizing Communication Across All Specialties

healow Genie’s AI-powered contact center solution is an innovative, powerful solution for the Patient Engagement challenges of today’s busy healthcare practices. Genie leverages the power of artificial intelligence to offer medical offices the tools they need to eliminate call wait times, offer patients quick answers to common questions, and ensure that more complex inquiries are quickly directed to the right department or provider.

Whatever your medical specialty, Genie can help. From family medicine, pediatrics, and behavioral health to cardiology, dermatology, urgent care, and more, we put responsible AI to work for your patients and your providers.

healow Genie extends your patients’ access to their records and providers, helping to improve patient satisfaction, provide better continuity of care, free your staff to focus their attention on direct patient care, and control your overall operational costs.

Improving Efficiency, Reducing Wait Times

healow Genie streamlines appointment scheduling and management, facilitates prescription refills and referral requests, reduces or eliminates wait times for patients, and connects patients to on-call providers when your office is closed.

By automating routine tasks and providing answers to patients’ frequently asked questions, Genie reduces the calls that your front-office staff must handle. That means a reduction in the administrative workloads that can lead to inefficiency and increase the risks of burnout.

Simply put, Genie helps today’s practices get more done with their existing resources, addressing staffing shortages, avoiding the costs of new hires, and allowing your healthcare team to focus on providing the best possible care to every patient.

Enhancing Patient Engagement & Satisfaction

Deliver consistent, personalized Patient Engagement through AI-powered virtual assistants. Available 24/7/365, Genie’s AI-powered agents answer patient calls instantly and use natural language to create patient experiences that are far superior to what patients experience at a traditional call center, with their endless phone menus and agents who may not have access to the patient’s complete records.

Genie’s multimodal design means that more complex questions are quickly escalated to a human agent who can assist the caller, including connecting them with an on-call medical professional with access to the patient’s medical record.

Genie delivers the fast and personalized service your patients expect and deserve, helping improve care around the clock and building your practice’s reputation for service and excellence.

How healow Genie Benefits
Every Healthcare Specialty

Seamless Integration with Your Existing Systems

healow Genie is an EHR-agnostic solution that integrates with your existing EHR, appointment management solutions, scheduling platforms, and patient management systems. Genie means real-time updates and smoother workflows for your providers.

Regardless of your practice’s size or specialty, healow Genie works seamlessly with the tools and technology you are already using, ensuring a smooth, intuitive, and user-friendly experience for your staff.

Scalable Solutions for Growing Practices

Whether you’re a one-provider office or a large multi-specialty clinic, healow Genie grows with your practice, supporting expanding patient volumes without increasing your administrative burdens or requiring new hires.

healow Genie is there for you as your organization grows and changes. Genie is a scalable solution whose innovative and flexible design accommodates advances in technology, giving you a solution capable of adapting to advances and emerging challenges in healthcare.

24/7 Support for Your Patients

AI-powered virtual assistants are available to handle appointment scheduling and management, prescription inquiries, and routine questions about locations, hours, and services you offer.

With Genie in place, your patients no longer have to worry that your office might be closed when they are dealing with a sick child late at night, need to check on a medication, or don’t remember when their next appointment is scheduled. Genie offers the peace of mind that comes with fast and accurate answers any time, day or night, and access to on-call medical professionals designated by your practice.

Specialty-Specific Solutions
Powered by healow Genie

Learn how healow Genie transforms patient communications and strengthens engagement across healthcare specialties.

Cardiology

Dental

Surgery Center

Urgent Care

Vision

Key Features of healow Genie
for Healthcare Practices

Intelligent Call Routing

Genie’s AI Agent can answer many common inquiries and automatically direct patients who may have specialized needs or questions to the right department or provider.

Genie reduces call handling times and improves efficiency across all medical specialties, guiding the patient from initial call to obtaining answers and connecting them with a medical provider.

Appointment & Follow-Up Scheduling

Use AI-driven appointment scheduling to optimize your providers’ schedules, determine which appointment slots are at risk of going unfilled, and reduce no-shows.

Extend care to patients on a waitlist or who may call for a last-minute appointment by offering available appointment slots to them, helping to keep your providers’ schedules full.

Send automated notifications for follow-up visits, tests, and procedures to those patients who could benefit from additional reminders.

Prescription & Medication Management

Simplify prescription refills and medication inquiries through AI automation.

Proactive Patient Outreach

Automatically send reminders, health tips, and preventive care messages to engage patients, improving adherence to care plans and enhancing patient loyalty.

The Benefits of healow Genie
for Your Healthcare Practice

Improve Operational Efficiency

Automate administrative tasks such as fielding routine calls about locations and hours, routing calls to providers, managing appointments, and conducting patient follow-ups. Genie helps your practice reduce the repetitive and manual processes that burden your staff, streamlining operations and allowing you to make optimum use of your human resources.

Enhance the Patient Experience

Through faster call response times, personalized communications, and connecting patients to their records and providers around the clock, you can improve patient satisfaction and engagement.

Save Costs & Scale Effortlessly

healow Genie helps practices address staffing shortages in the healthcare industry by making more efficient use of their existing personnel. Genie can reduce the need for additional hires, helping support increased patient volumes without adding staff and administrative overhead.

Collecting Revenue More Quickly with healow Genie and healow Pay

healow Genie’s AI Agent allows patients to check their balances and make secure electronic payments to your practice, speeding the collection of copayments and outstanding balances, lowering your days in AR, and helping sustain your practice. And Genie can be used with healow Pay to automatically send patients payment notifications, allowing them to pay their bills by simply clicking on a secure text link.

Why Choose healow Genie?

Tailored to Your Practice Needs

healow Genie offers solutions for a wide range of healthcare specialties, including general medicine, pediatrics, dentistry, cardiology, urgent care, Ambulatory Surgery Centers, mental and behavioral health practices, and more.

Proven Success Across the Healthcare Industry

healow Genie helps practices of all sizes improve patient communication, reduce wait times, and enhance operational efficiency.

Seamless Integration & Ongoing Support

healow Genie integrates easily with your existing tools, including your EHR and any call management solutions you are using. And Genie provides continuous support and updates to keep your practice running smoothly.