AI-Powered Pediatric Contact Center
Enhancing patient communications, improving access to care, and optimizing efficiency with an AI-driven contact center for a pediatric practice.
The Challenges of Managing a Pediatric Contact Center
Handling High Call Volumes in a Pediatric Contact Center
Pediatric practices receive a high volume of calls related to:
- Well-child visits and vaccination scheduling
- Sick visit appointments
- Prescription refills
- Parental inquiries and concerns
Without streamlined call center software in place at your practice, parents of your pediatric patients may have to endure long wait times to get through to your providers, leading to frustration, delays in care, and patient dissatisfaction.
Providing Immediate Support for Parents Through a Pediatric Practice Phone System
Parents often require assistance regarding:
- Fever, rashes, or other symptoms in young children
- Medication dosing and side effects
- Care options after hours, and on weekends and holidays
Coordinating Pediatric Care Across Specialists and Services
Pediatricians often coordinate care with:
- Pediatric specialists such as allergists, cardiologists, and orthopedists
- School nurses and childcare providers
- Pharmacies for medication management
How an AI-Powered Pediatric Contact Center Enhances Patient Care
Intelligent Call Routing in a Pediatric Contact Center
healow Genie answers parents’ calls immediately, providing quick answers to common inquiries and helping parents manage their children’s appointments. And when a parent has a more complex question or wants to speak with a medical provider, Genie routes the call to the appropriate department, physician, or provider, including an on-call provider designated by your practice for times when your office is closed.
24/7 Virtual Assistance with a Pediatric Practice Contact Center
AI-powered virtual agents handle:
- Scheduling well-child and sick visits
- Answering common parent questions, such as regarding vaccine schedules
- Prescription refill and referral requests
By leveraging powerful AI tools, healow Genie ensures patients receive the assistance and support they need beyond the hours your office is open. And by relieving practice staff of repetitive, time-consuming tasks, Genie lets them spend more time on direct patient care.
Proactive Engagement for Pediatric Patients & Families
healow Genie’s Conversational Smart Campaigns feature automatically sends your patients reminders for vaccinations, check-ups, and follow-up care.
Genie provides parents with guidance on post-visit care and medication adherence, offering them peace of mind and improving patient engagement and satisfaction with your practice. Prescription renewal support ensures timely medication access.
Key Features of Our AI-Powered Pediatric Contact Center
After-Hours Pediatric Contact Center Support
healow Genie’s Automated After-Hours Service ensures that your patients have access to the information and providers they need, any time of the day or night. When a parent calls your practice after hours and needs to speak with a medical professional, Genie can gather information from them and send a message to an on-call provider designated by your practice who can then call the parent back.
Parent Support & Call Routing
healow Genie’s AI Agent provides immediate responses to common questions. And when a parent is calling with a more complex question or wants to speak with a medical professional, Genie’s Intelligent Assistant escalates that call to a human agent who can meet the caller’s needs.
Automated Appointment Scheduling & Reminders
healow Genie’s AI-powered scheduling identifies appointment slots at high risk of being unfilled. Your practice can offer such slots to patients on a waitlist, helping reduce no-shows and keep your schedules full.
Genie’s Conversational Smart Campaigns automatically sends SMS or phone reminders to parents regarding upcoming appointments for their children, whether for annual check-ups, vaccination, or other needs.
Benefits of an AI-Powered Pediatric Practice Contact Center
Improved Efficiency for Pediatric Offices
AI automation eliminates call waiting and on-hold times, ensuring every call is answered instantly. healow Genie handles many routine questions and requests for information, including managing appointments, so that your staff can focus on in-person patient pediatric care, support, follow-up, and outreach.
Enhanced Parental & Patient Experience Through a Pediatric Contact Center
Faster call response times offer patients peace of mind, knowing their concerns will be addressed promptly and professionally, thus improving patient satisfaction.
Cost Savings & Increased Accessibility
healow Genie reduces administrative costs by automating routine tasks, and Genie’s scalable system supports increased patient volumes as your pediatric practice grows, without adding to administrative workloads for existing staff or requiring that you hire additional staff.
Collecting Revenue More Quickly with healow Genie and healow Pay
healow Genie’s AI Agent allows patients to check their balances and make secure electronic payments to your practice, speeding the collection of copayments and outstanding balances, lowering your days in AR, and helping sustain your practice. And Genie can be used with healow Pay to automatically send patients payment notifications, allowing them to pay their bills by simply clicking on a secure text link.
Getting Started with an AI-Powered Pediatric Contact Center
Seamless Integration with a Pediatric EHR & Systems
The healow Genie AI-powered contact center solution integrates with your existing practice software, including your pediatric EHR and any scheduling or call center solutions you may use. Genie delivers real-time patient updates and improved workflows.
Training & Ongoing AI Support for Pediatric Practices
Our experts work with your pediatric practice to provide comprehensive training for staff on healow Genie. And healow Genie includes continuous system updates to optimize patient interactions and enhance operational efficiency.
FAQs
How does the AI-powered pediatric contact center handle calls?
healow Genie’s AI Agent mode fields parents’ calls instantly, confirms the patient’s identity, and can then help with a wide range of routine and more complex inquiries, from confirming or rescheduling an appointment to escalating a call to an on-call professional who can provide an assessment and care recommendations.
Can the children’s practice contact center integrate with my current scheduling software?
Yes, healow Genie is an EHR-agnostic call center solution that can be used alongside any EHR and any other call center solution or scheduling software.
How does AI help parents manage their child’s appointments and care plans?
By extending access to care to patients 24/7/365, healow Genie helps ensure that parents have access to resources or an on-call provider at any time. And by integrating with your EHR, Genie ensures that on-call providers have access to each child’s medical history, helping ensure the delivery of quality care at all times.
Is patient data secure in an AI-powered pediatric contact center?
Genie uses industry-standard encryption and security protocols. No patient data leaves the provider’s secure data cloud, which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. Our cloud offering uses Microsoft® Azure® data centers that have achieved multiple certifications, including HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Contact Us to Transform Your Pediatric Contact Center
Discover how AI can optimize your pediatric practice. Schedule a demo today.