AI-Powered Orthopedic Contact Center
Enhancing patient communication, optimizing orthopedic workflows, and improving access to care with an AI-driven orthopedic office contact center.
The Challenges of Managing an Orthopedic Contact Center
High Call Volumes in an Orthopedic Contact Center
Orthopedic practices handle a significant number of patient inquiries, including:
- Scheduling consultations and diagnostic imaging (X-rays, MRIs)
- Pre-operative and post-operative care questions
- Insurance verification and referral requests
Managing Orthopedic Cases with an Orthopedic Office Contact Center
Patients with acute injuries or chronic orthopedic conditions require timely responses for a wide variety of conditions, including:
- Fractures, dislocations, and sports injuries
- Post-surgical complications and follow-up concerns
- Joint pain and mobility issues
Delays in scheduling appointments can lead to delays in properly assessing injuries and complications, negatively impacting medical outcomes.
Coordinating Care Among Surgeons, Therapists, and Specialists
Orthopedic care involves collaboration with:
- Physical therapists for rehabilitation
- Imaging centers for diagnostic scans
- Hospitals and surgical centers for operative procedures
How an AI-Powered Orthopedic Contact Center Enhances Patient Care
Intelligent Call Routing for Faster Patient Access
healow Genie answers patients’ calls immediately, providing quick answers to common inquiries, helping patients manage their appointments, and routing other calls to the right department, physician, or provider.
By reducing or eliminating hold times, Genie ensures that patients have access to the care they need. For times when your office is closed, Genie can provide patients with access to medical resources or an on-call provider designated by your practice.
24/7 Virtual Support with an Orthopedic Office Contact Center
AI-powered virtual assistants handle:
- Appointment scheduling for consultations and follow-ups
- Answering common orthopedic patient questions (e.g., post-surgery care, physical therapy guidelines)
- Prescription refill and referral requests
By leveraging powerful AI tools, healow Genie ensures patients receive the assistance and support they need beyond the hours your office is open. And by relieving practice staff of repetitive, time-consuming tasks, Genie enables them to spend more time on direct patient care.
Automated Pre-Op & Post-Op Patient Engagement
healow Genie’s Conversational Smart Campaigns features can automatically send reminders to your patients, including pre-surgical instructions, for post-operative care and physical therapy appointments, or medication management and wound care follow-up.
Key Features of Our AI-Powered Orthopedic Contact Center
Emergency Routing & Appointment Prioritization
healow Genie’s AI Agent provides immediate responses to common questions. And when a parent is calling with a more complex orthopedic question or needs to speak with a provider, Genie connects the patient to a medical professional who can help.
Automated Appointment & Surgery Scheduling
healow Genie handles booking for initial consultations, procedures, and follow-up visits. And Genie’s AI-powered scheduling identifies appointment slots at high risk of being unfilled. Your practice can offer such slots to patients on a waitlist, helping reduce no-shows and keep your schedules full.
Genie’s Conversational Smart Campaigns automatically sends SMS or phone reminders to patients regarding their upcoming appointments, further improving your practice’s show rate while reducing the administrative workload for your front desk staff.
AI-Driven Patient Follow-Up & Rehabilitation Support
Orthopedic practices can be very busy places, and following up with patients can take a great deal of time and resources. healow Genie can handle automated reminders for post-surgery care and therapy sessions and provide patients with guidance on recovery exercises and medication adherence. Genie helps your staff achieve necessary outreach and conduct follow-up work more efficiently.
Benefits of an AI-Powered Orthopedic Office Contact Center
Increased Efficiency for Orthopedic Practices
AI automation eliminates call waiting and on-hold times, ensuring every call is answered instantly. healow Genie can answer many routine questions and requests for information, including managing appointments.
Enhanced Patient Experience & Engagement
Faster call response times offer patients peace of mind, knowing their concerns will be addressed promptly and professionally, thus improving patient satisfaction. AI-powered follow-ups ensure continuity of care for orthopedic conditions and procedures, helping ensure that patients stay on track with their treatment plans.
Cost Savings & Scalability for Growing Orthopedic Clinics
healow Genie reduces administrative costs by automating routine tasks. And Genie’s scalable system supports increased patient volumes as your orthopedic practice grows, without adding to administrative workloads for your existing staff or requiring that you hire additional staff.
Collecting Revenue More Quickly with healow Genie and healow Pay
healow Genie’s AI Agent allows patients to check their balances and make secure electronic payments to your practice, speeding the collection of copayments and outstanding balances, lowering your days in AR, and helping sustain your practice. And Genie can be used with healow Pay to automatically send patients payment notifications, allowing them to pay their bills by simply clicking on a secure text link.
Getting Started with an AI-Powered Orthopedic Contact Center
Seamless Integration with Orthopedic EHR & Scheduling Systems
The healow Genie AI-powered contact center solution integrates with your existing practice software, including your orthopedic EHR and any scheduling or call center solutions you may use. Genie delivers real-time patient updates and improved workflows.
Training & Ongoing AI Support for Orthopedic Teams
Our experts work with your orthopedic practice to provide comprehensive training for staff on healow Genie. And healow Genie includes continuous system updates to optimize patient interactions and enhance operational efficiency.
FAQs
How does the AI-powered contact center handle calls?
healow Genie’s AI Agent mode fields patients’ calls instantly, confirms their identity, and can then help them with a wide range of routine and more complex inquiries, from confirming or rescheduling an appointment to escalating a call to an on-call professional who can provide an assessment and care recommendations.
Can the orthopedic office phone contact center with my scheduling software?
Yes, healow Genie is an EHR-agnostic contact center solution that can be used alongside any EHR and any other call center solution or scheduling software your practice may be using.
How does AI improve post-surgical follow-ups and rehab coordination?
By extending access to care to patients 24/7/365, healow Genie helps ensure that parents have access to their cared providers at any time. And by integrating with your EHR, Genie ensures that providers have access to each patient’s medical history, helping ensure continuity of care and prompt follow-up.
Is patient data secure in an AI-powered orthopedic contact center?
Genie uses industry-standard encryption and security protocols. No patient data leaves the provider’s secure data cloud, which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. Our cloud offering uses Microsoft® Azure® data centers that have achieved multiple certifications, including HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Contact Us to Transform Your Orthopedic Contact Center
Discover how AI can optimize your orthopedic practice. Schedule a demo today.