healow Genie AI-Powered Dental Practice Contact Center
Enhancing patient communication, streamlining dental practice workflows, and improving access to care with an AI-driven dental contact center system for adult and pediatric patients.
The Challenges of Managing a Dental Practice Contact Center
High Call Volumes in a Dental Practice Contact Center
Dental practices, including pediatric dental offices, handle a large volume of calls, including:
- Queries about when an appointment is scheduled or whether the date and/or time can be changed
- Questions about services and treatments, including routine check-ups, cleanings, fillings, advanced dental restoration work, or orthodontic consultations
- Inquiries about insurance coverage, copayments, deductibles, annual benefit limits, and what percentage of a given service will be covered by insurance
Managing Pediatric Dental Appointments & Patient Communication
Pediatric dental offices must effectively manage calls for:
- Scheduling children’s dental exams, cleanings, and treatments
- Addressing parental concerns about procedures, oral hygiene, and braces
- Specific questions about children’s dental exams and procedures
Coordinating Dental Care Across Providers and Specialists
Dental practices collaborate with:
- Specialists, including periodontic practices, for advanced dental procedures, oral surgery, and reconstructive procedures
- Pharmacies for prescription medications and treatments
- Pediatricians and orthodontists for referrals and ongoing care
How an AI-Powered Dental Practice Contact Center Enhances Patient Care
Intelligent Call Routing for Faster Access to Dental Care
healow Genie automatically directs calls based on the needs of the patient.
Genie reduces or eliminates wait times and ensures each patient is quickly connected to the right department for their needs, whether general or pediatric dentistry, orthodontics, or another specialist.
24/7 Virtual Support with a Dentist Office Contact Center
The healow Genie AI-powered contact center solution uses AI Agents and its Intelligent Assistant mode to handle:
- Appointment scheduling for regular dental exams, pediatric visits, and orthodontic consultations
- FAQs regarding your locations, hours of operation, dental treatments, insurance coverages you accept, and what to expect at your office
- Prescription refill requests and coordination with patients’ preferred pharmacies
In addition to these functions, healow Genie’s Automated After-Hours Service ensures that patients ands parents of pediatric patients receive the timely assistance they require when they have a question, concern, or dental problem that occurs outside of your regular office hours.
Proactive Follow-up & Ongoing Dental Care Management
healow Genie’s Conversational Smart Campaigns feature sends automated reminders for follow-up visits, cleanings, and check-ups for both pediatric and adult patients.
Enhanced Care Coordination with AI Automation
AI improves communication among general dentists, pediatric dentists, orthodontists, and pharmacies, helping keep all providers informed and up to date on the latest care for each patient.
Key Features of the healow Genie AI-Powered Dental Practice Contact Center
Pediatric Dental Appointment Scheduling & Follow-Up Automation
healow Genie’s AI Agent handles appointment scheduling for pediatric dental exams, cleanings, and treatments. And Genie’s Conversational Smart Campaigns feature automatically sends reminders to parents of your patients, helping reduce no-shows and ensuring more consistent care for young patients.
Call Routing & Specialized Support for Pediatric Dentistry
Our AI-powered system efficiently routes pediatric calls to the appropriate dental professionals. Genie provides specialized assistance for children’s dental concerns, helping parents with treatment questions and concerns.
Getting Started with an AI-Powered Dental Practice Contact Center
Seamless Integration with Your Dental EDR
The healow Genie AI-powered contact center solution integrates with your existing dental practice software, including your EDR and any scheduling or call center solutions you may use. Genie delivers real-time patient updates and improved workflows.
Training & Ongoing AI Support for Dental Practices
Our experts work with your practice to provide comprehensive training for dental practice staff on healow Genie. And healow Genie includes continuous system updates to optimize patient interactions and enhance operational efficiency.
Cost Savings & Scalability for Growing Dental Practices
healow Genie leverages the power of AI to reduce administrative costs through the automation of scheduling, handling many routine patient inquiries, and scheduling follow-up care as needed. And Genie is a scalable solution that supports growing patient volumes as your dental practice grows, without requiring that your existing staff take on additional administrative work or that you hire additional staff.
Collecting Revenue More Quickly with healow Genie and healow Pay
healow Genie’s AI Agent allows patients to check their balances and make secure electronic payments to your practice, speeding the collection of copayments and outstanding balances, lowering your days in AR, and helping sustain your practice. And Genie can be used with healow Pay to automatically send patients payment notifications, allowing them to pay their bills by simply clicking on a secure text link.
FAQs
How does the AI-powered dental contact center handle appointment scheduling?
healow Genie’s AI Agent mode fields patients’ calls instantly, confirms their identity, and can then help them by confirming an appointment time or finding a new time that meets their needs. Most appointment management can be achieved via AI, leaving more time for your staff to care for patients and do other work. healow Genie escalates more complex calls to agents as needed.
Can a dental practice contact center integrate with my existing scheduling platform?
Yes, healow Genie is an EDR-agnostic contact center solution that can be used alongside any EDR and any other call center solution or scheduling software.
How does AI improve care coordination and follow-up care in dentistry?
By extending access to care to patients 24/7/365, healow Genie helps ensure that your patients have access to their records and care providers at any time. By integrating with your EDR, Genie can access each caller’s record, so that dentists and on-call providers alike have access to the specific health histories they need to ensure the delivery of appropriate and timely care.
Is patient data secure in an AI-powered dental practice contact center?
Genie uses industry-standard encryption and security protocols. No patient data leaves the provider’s secure data cloud, which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. Our cloud offering uses Microsoft® Azure® data centers that have achieved multiple certifications, including HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Contact Us to Transform Your Dental Practice Contact Center
Discover how AI can improve patient care, workflow, and operational efficiency in your dental practice. Schedule a demo today.