AI-Powered Cardiology Office Contact Center
Enhancing patient communication, optimizing cardiology workflows, and improving access to care with an AI-driven heart contact center system.
The Challenges of Managing a Cardiology Office Contact Center
High Call Volumes in a Cardiology Office Contact Center
Cardiology offices handle a large volume of patient calls related to:
- Appointment scheduling for consultations, stress tests, and imaging
- Prescription refills for heart medications
- Test result inquiries for EKGs, echocardiograms, and blood work
Without a streamlined system in place, your patients may have to endure long wait times, leading to frustration, uncertainty, and stress, all of which can exacerbate their physical symptoms, leading to dissatisfaction with your practice.
Cardiac Care Call Routing with a Heart Center Phone System
Cardiology practices have a central role in today’s healthcare, diagnosing and treating a wide variety of heart conditions, helping patients recover from cardiac events, and working to identify and mitigate risk factors that contribute to heart disease and related cardiac conditions.The healow Genie AI-powered contact center solution:
- Handles a wide variety of routine patient inquiries about locations, hours, and services your practice offers
- Enables patients to easily check on their appointment times or request a new appointment time
- Escalates complex or more urgent queries to a provider with access to the patient’s medical record
Coordinating Cardiac Care Across Multiple Providers
Cardiologists collaborate with:
- Primary care physicians for referrals and long-term care plans
- Hospitals for emergency interventions
- Pharmacies for medication management
Inefficiencies in communication can slow down patient treatment and care coordination. Cardiologists daily manage large volumes of data relating to every aspect of cardiac care, including angina, aortic aneurysm, atrial fibrillation, congestive heart failure, hypertension, cardiomyopathy, deep vein thrombosis, echocardiograms, stress tests, and more. With healow Genie, they can leverage the power of artificial intelligence to coordinate the often complex, multi-specialty care their patients need.
How an AI-Powered Cardiology Office Contact Center Enhances Patient Care
Intelligent Call Routing for Faster Access to Care
healow Genie answers patients’ calls immediately and can automatically route calls to the right department, physician, or connect patients with resources or an on-call provider when your clinic is closed.
By reducing or eliminating hold times, Genie ensures that each patient reaches the right department or person in a timely fashion.
24/7 Virtual Support with a Heart Center Phone System
AI-powered virtual assistants:
- Handle appointment scheduling for diagnostic tests and follow-ups
- Answer FAQs about medications, procedures, and what to expect during recovery following a heart procedure
- Route prescription refill requests to physicians for approval and coordinate those requests with the patient’s preferred pharmacy
By leveraging powerful AI tools for these and other routine tasks, healow Genie ensures patients receive timely assistance any time of the day or night, while relieving practice staff of repetitive, time-consuming tasks and allowing them to spend their time on direct patient care.
Proactive Patient Follow-Up & Chronic Care Management
Following a patient’s office visit, heart procedure, or hospitalization, healow Genie’s Conversational Smart Campaigns feature automatically sends your patients reminders for the appropriate follow-up care they need.
AI-driven outreach and monitoring of cardiac patients gives them peace of mind, allows providers to more closely monitor their progress, and helps prevent hospital readmissions.
Improved Care Coordination with AI Automation
healow Genie leverages the power of artificial intelligence to enhance communication among cardiologists, primary care providers, and hospitals, promoting a unified and holistic approach that is critical to delivering effective cardiac care services.
Genie streamlines referral processes and insurance verification for cardiac services, helping clear away the roadblocks that might otherwise result in delayed treatments or discourage patients from seeking necessary and timely care.
Key Features of Our AI-Powered Cardiology Office Contact Center
Routing of Patient Calls
When patients contact your practice through healow Genie, the system’s Intelligent Assistant will quickly escalate such calls to a human agent. For after-hours calls, Genie will connect patients with resources or an on-call provider designated by your office.
Appointment & Follow-Up Scheduling Automation
healow Genie handles booking for initial consultations, stress tests, follow-up visits, imaging, and more. And healow Genie’s Conversational Smart Campaigns feature can automatically send notifications to patients who may benefit from additional reminders, thus helping reduce no-shows and ensuring cardiac patients receive the continuity of care that is vital for good health.
Cardiology Care Coordination & Referral Management
Cardiac patients often have complex needs. By automating referrals among cardiologists, primary care providers, and hospitals, healow Genie helps ensure each patient receives timely and appropriate care. Genie helps busy cardiology practices deliver seamless care coordination, from pre-op to post-op services, which is crucial for all patients and particularly those who need multidisciplinary care services.
Benefits of an AI-Powered Heart Contact Center
Increased Efficiency
for Cardiology Staff
AI automation answers calls immediately, provides answers to many routine questions, and lets patients manage their appointments. With fewer calls to answer, your staff can focus on in-person cardiac care, support, follow-up and outreach.
Enhanced Patient
Experience & Engagement
Genie eliminates call waiting and on-hold times, improving patient satisfaction. And practices using AI for automated follow-up can more closely and effectively monitor patients’ progress, ensuring better care for chronic and acute heart conditions.
Cost Savings & Scalability for
Growing Cardiology Practices
Genie reduces operational costs and helps practices address staffing challenges through more efficient use of resources. And Genie’s scalable solution supports higher patient volumes as your practice grows, without the need to hire more staff.
Collecting Revenue More Quickly
with healow Genie and healow Pay
healow Genie’s AI Agent allows patients to check their balances and make secure electronic payments to your practice, speeding the collection of copayments and outstanding balances, lowering your days in AR, and helping sustain your practice. And Genie can be used with healow Pay to automatically send patients payment notifications, allowing them to pay their bills by simply clicking on a secure text link.
Getting Started with an AI-Powered Cardiology Office Contact Center
Seamless Integration with Cardiology EHR & Systems
The healow Genie AI-powered contact center solution integrates with your existing practice software, including your EHR and any scheduling or call center solutions you may use. Genie delivers real-time patient updates and improved workflows.
Training & Ongoing AI Support for Cardiology Practices
Our experts work with your cardiology practice to provide comprehensive training for staff on healow Genie. And healow Genie includes continuous system updates to optimize patient interactions and enhance operational efficiency.
FAQs
How does the AI-powered cardiology office contact center handle patients' calls?
healow Genie’s AI Agent fields patients’ calls instantly, confirms their identity, and can then help them with a wide range of routine inquiries, such as confirming or rescheduling an appointment, to more complex ones that require escalation to an on-call professional who can provide assessment and care recommendations.
Can the heart center phone system integrate with my existing scheduling platform?
Yes, healow Genie is an EHR-agnostic call center solution that can be used alongside any EHR and any other call center solution or scheduling software.
How does AI improve follow-up care for cardiac patients?
By extending access to care to patients 24/7/365, healow Genie helps ensure that your cardiac patients have access to their care providers at any time. By integrating with your EHR, Genie can ensure that on-call cardiac providers have access to each patient’s medical history, helping ensure they provide appropriate and timely care.
Is patient data secure in an AI-powered cardiology call center?
Genie uses industry-standard encryption and security protocols. No patient data leaves the provider’s secure data cloud, which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. Our cloud offering uses Microsoft® Azure® data centers that have achieved multiple certifications, including HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Contact Us to Transform Your Cardiology Contact Center
Discover how AI can improve efficiency and patient care in your cardiology practice. Schedule a demo today.