AI Agent
The Patient's Journey Starts Here
Call centers too often subject patients to long waits or force them to navigate endless menus. Patients deserve better! Genie delivers. Automated call routing means every call is answered immediately, with zero initial hold time, and most callers get the answers they need quickly.
Features & Benefits
Automated Call Routing
Patients are like providers — they lead busy lives and want to access information quickly and easily, particularly when it concerns their health. healow Genie ensures every call is answered immediately, helping get patients connected and keeping them satisfied.
Zero Initial Hold Time
Genie has an almost magical ability to answer patients’ calls instantly, meaning there is no initial phone queue. And since Genie has access to a wealth of practice and patient information, many patients will never wait at all, no matter which method they use to contact your practice.
Quick Questions
We live in an information-rich world, but many of us find that getting quick answers to simple questions takes much longer than it should. Is the practice open? When’s my appointment? Can I change it? What’s my balance? Genie has the answers, saving everyone time.
Simple Questions + Simple Answers = Time Saved
With Genie’s AI Agents, patients can manage appointments, pay bills, ask for a referral, or request a medication refill. And if a patient query requires a more in-depth answer or review and approval by a physician, Genie knows to escalate the call to a human agent.
Ready to offer greater convenience to patients?
Let us show you how Genie delivers the speed, convenience, and personalized attention that traditional call centers cannot match.