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AI Medical Receptionist Agent

The Patient's Journey Starts Here

Call centers too often subject patients to long waits or force them to navigate endless menus. Patients deserve better! Genie delivers with their AI medical receptionist solution. Automated call routing means every call is answered immediately, with zero initial hold time, and most callers get the answers they need quickly.

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Hello, I am Mary Williams. Can I get an appointment with Dr. Willis? Hi Mary, I have found the following available appointments for Dr. Sam Willis. Will any of these work for you? November 4 at 10:00 AM December 12 at 3:00 PM January 7 at 4:00 PM

Features & Benefits

Automated Call Routing

Patients are like providers — they lead busy lives and want to access information quickly and easily, particularly when it concerns their health. healow Genie ensures every call is answered immediately with their AI medical receptionist, helping get patients connected and keeping them satisfied.

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Zero Initial Hold Time

Genie has an almost magical ability to answer patients’ calls instantly, meaning there is no initial phone queue. And since Genie has access to a wealth of practice and patient information, many patients will never wait at all, no matter which method they use to contact your practice.

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Quick Questions

We live in an information-rich world, but many of us find that getting quick answers to simple questions takes much longer than it should. Is the practice open? When’s my appointment? Can I change it? What’s my balance? Genie has the answers, saving everyone time.

Simple Questions + Simple Answers = Time Saved

With Genie’s AI Agents, patients can manage appointments, pay bills, ask for a referral, or request a medication refill. And if a patient query requires a more in-depth answer or review and approval by a physician, Genie knows to escalate the call to a human agent.

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Ready to offer greater convenience to patients?

Let us show you how Genie’s AI medical receptionist delivers the speed, convenience, and personalized attention that traditional call centers cannot match.

Schedule a Demo