Healthcare Call Center Metrics That Matter in 2026
Read More →
AI Medical Receptionist Agent
The Patient's Journey Starts Here
Call centers too often subject patients to long waits or force them to navigate endless menus. Patients deserve better! Genie delivers with their AI medical receptionist solution. Automated call routing means every call is answered immediately, with zero initial hold time, and most callers get the answers they need quickly.
Features & Benefits
Automated Call Routing
Patients are like providers — they lead busy lives and want to access information quickly and easily, particularly when it concerns their health. healow Genie ensures every call is answered immediately with their AI medical receptionist, helping get patients connected and keeping them satisfied.
Zero Initial Hold Time
Genie has an almost magical ability to answer patients’ calls instantly, meaning there is no initial phone queue. And since Genie has access to a wealth of practice and patient information, many patients will never wait at all, no matter which method they use to contact your practice.
Quick Questions
We live in an information-rich world, but many of us find that getting quick answers to simple questions takes much longer than it should. Is the practice open? When’s my appointment? Can I change it? What’s my balance? Genie has the answers, saving everyone time.
Simple Questions + Simple Answers = Time Saved
With Genie’s AI Agents, patients can manage appointments, pay bills, ask for a referral, or request a medication refill. And if a patient query requires a more in-depth answer or review and approval by a physician, Genie knows to escalate the call to a human agent.
FAQs
Yes. The AI Agent answers immediately, so patients get zero initial hold time and can self-serve common requests any time of day.
Yes. healow Genie is EHR-agnostic and works alongside leading EHRs and your existing scheduling software.
The AI Agent handles routine requests automatically and routes callers to the appropriate destination. Any non-routine call is transferred to your staff or on-call provider with a full call summary and transcription. Genie does not make medical decisions.
healow Genie’s AI contact center starts at $249 per seat per month, which is typically less than an outsourced live operator answering service.
healow Genie takes privacy and security of patient data very seriously. We sign business associate agreements as required under HIPAA. Genie follows the necessary Administrative, Physical & Technical safeguards as required by HIPAA. Genie uses industry-standard encryption and security protocols. It’s important to note, no hardware or software by itself is HIPAA compliant. The users using the product need to follow their obligations to confirm its compliance.
The healow Genie AI Agent answers calls instantly, verifies the caller’s identity, and handles routine requests such as booking or changing appointments, answering common questions, taking payments, and more. Any non-routine call is transferred to your staff or on-call provider with a full call summary and transcription. Genie does not make medical decisions.
Ready to offer greater convenience to patients?
Let us show you how Genie’s AI medical receptionist delivers the speed, convenience, and personalized attention that traditional call centers cannot match.