AI-Powered Contact Center Solution
Strengthen patient engagement, improve patient satisfaction, reduce burdens on practice staff, and lower overall operational costs with healow Genie.

See What our Clients Have to Say



Total Employees 450+

Pulmonary & Sleep of Tampa Bay
Total Employees 25+

Total Employees 450+

Alliance Spine and Pain Centers
Total Employees 450+

Total Employees +2,980
More than a Contact Center

24/7/365
Patients can get access to their records

100%
Incoming calls answered immediately

Instant Answers
Patients questions answered instantly

AI Agent
Genie never puts care on hold
healow Genie delivers far more than a traditional contact center. A patient’s wish for knowledge or connecting with their doctor becomes Genie’s command. With AI Agent, patients can get instant answers from Genie via voice, text, chat, or chatbot — everything from when your office is open to managing appointments, paying a bill, or requesting a referral or medication refill. Patients get the information they need quickly, with no delays or on-hold time. Patients can get the information they need quickly — with no delays or on-hold time.
AI Agent Key Features

Manage appointments

Pay bills

Request a referral

Get medication refills

Intelligent Assistant
Genie only seems like magic
Behind the curtain, Genie is backed by machine leaning, data science, and human beings who understand that what matters most in healthcare is connecting patients and providers. Intelligent Assistant lets your practice set rules for when Genie should escalate a patient’s inquiry to a human. Backed by Genie’s resources, agents provide any additional help patients need, including the option of having a provider call them back.
Intelligent Assistant Key Features

Access lab results

Get details on procedures

Ask detailed questions

Reach a doctor

Automated After-Hours Service
Genie never sleeps
Automated After-Hours Service is available around the clock to connect your patients to qualified medical providers — nights, weekends, during lunch hours, or even on a day when your office is particularly busy. Whether it’s a middle-of-the-night call about a sick child, a question on medication dosage, or a patient unsure whether they should seek immediate medical attention, Genie routes calls to designated on-call providers, who can provide the answers and peace of mind patients need.
Automated After-Hours Service Key Features

Access care 24/7/365

Reach on-call providers

Transcribe & summarize patient data

Gain peace of mind

Conversational Smart Campaigns
Genie is natural and outgoing
Genie has a natural and outgoing personality that isn’t limited to one-way intake. Genie specializes in two-way communication — a feature we call Conversational Smart Campaigns. Genie generates outgoing calls and campaigns that engage patients in natural-language conversations. Your practice decides which patients you need to reach, and Genie’s automated outreach does the rest, quickly and efficiently. That can lead to higher compliance and better outcomes.
Conversational Smart Campaigns Key Features

Enjoy natural chats

Connect in multiple modes

Get health reminders

Improve compliance

No-Show Prediction
Seeing the future — and doing something about it
Genie’s no-show prediction estimates the likelihood each appointment will be kept, generates intervention calls for patients with a high probability of no-shows, and can make open slots available to patients on a waitlist or accommodate those who call with last-minute requests. Seeing even one or two additional patients per day can improve your show rates and help recover thousands of dollars in revenue for your practice annually.
No-Show Prediction Key Features

Keep schedules full

Improve show rates

Better serve patients

Recover more revenue
Why Choose healow Genie?
Genie delivers value. Genie combines the best features of a call center with the irreplaceable human touch that only medical professionals can provide.
Our AI-powered assistant provides quick and easy answers to routine questions, while our automatic call routing and escalation protocols ensure urgent and complex matters are handled with expert attention.
Appointment management. Referrals. Two-way chat. Automated reminders. Call transcripts. No-show prediction. Genie does it all.
FAQs
Is Genie available 24 hours a day?
Yes, Genie never sleeps! It is available to patients 24/7/365 to answer their questions and connect them to human agents, records, and providers as needed, including on-call medical providers when their doctor’s office is closed.
How accurate is the information Genie offers?
Genie uses natural-language processing and advanced AI algorithms to interpret and respond to patients’ queries based on what information practices want it to provide. Genie examines the patient’s record for pertinent information to offer the patient and does so with 100% accuracy. For more complex questions or those that seek information beyond what Genie can access, it will escalate the patient’s inquiry to a human agent.
Is my healthcare data secure?
Genie is providing the information to patients in a fully secure fashion. No patient data leaves the provider’s secure data cloud. which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. The audit for our cloud services covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service.
Our cloud offering uses Microsoft Azure data centers that have achieved SOC1 Type II, SOC 2 Type II, and SOC 3 reports. In addition, Microsoft Azure has achieved HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Is Genie a standalone solution, or does it integrate with my EHR?
healow Genie will debut by integrating with the eClinicalWorks EHR but will soon be available for use with other leading EHRs.
Is Genie capable of connecting with my telephony system?
We have designed this product to integrate with many different telephony systems. Just drop us a note and our team will get to work on it.
