Medical AI for Healthcare Facilities
Strengthen Patient engagement, improve satisfaction, and reduce the administrative burden on your staff with an AI medical receptionist.
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Customer Success
See What Our Clients Achieve
Healthcare organizations across the country are transforming their Patient Engagement with healow Genie™
Almost Magic: How healow Genie Transforms the Front Office
In just the first month at Main Street Medical, healow Genie handled 76% of the practice’s calls, increased scheduled visits by 16.5%, saved 30 hours of staff time, and answered 100% of after-hours calls.
76%
of calls handled
16.5%
increase in scheduled visits
30
hours of staff time saved
100%
of after-hours calls answered
“Within the first week of implementing healow Genie, we witnessed a remarkable transformation. It has helped reduce the administrative burden on our staff by over 80%.”
Casey Bateman
Practice Manager, Main Street Medical
Improving Patient Access: How healow Genie Reduced Call Volume by 70%
By automating 70% of calls with Genie, Estrella Ear, Nose and Throat raised their call pickup rate to nearly 90% and improved staff morale.
Providing Around-the-Clock Support While Lowering After-Hours Costs
Genie empowers Evolve Psychiatry patients with 24/7 self-service while freeing staff from nonstop calls and reducing after-hours costs.
More than a Contact Center
24/7/365
Patients can get access to their records anytime
100%
Incoming calls answered immediately
Instant Answers
Patient questions answered instantly
Enhancing the Patient Experience
Typical call centers often leave patients with long waits, confusing menus, and limited support. AI-powered solutions deliver faster answers and 24/7 access to appointments, records, and providers.
AI-Powered Solutions for
Every Patient Interaction
AI Agent
healow Genie never puts care on hold. Your AI medical receptionist provides instant, accurate responses to patient inquiries 24/7.
Manage appointments
Pay bills
Request referrals
Refill medication
Explore AI Agent
Intelligent Assistant
Genie only seems like magic. Smart escalation blends AI efficiency with human support for complex patient needs.
Access lab results
Get procedure details
Ask detailed questions
Reach a doctor
Explore Intelligent Assistant
Automated After-Hours Service
Genie never sleeps. 24/7 routing to on-call providers for urgent needs with transcribed and summarized patient data.
Access care 24/7/365
Reach on-call providers
Transcribe patient data
Gain peace of mind
Explore Automated After-Hours Service
Conversational Smart Campaigns
Genie is natural and outgoing. Two-way outreach improves Patient Engagement and compliance through multiple channels.
Enjoy natural chats
Connect multiple modes
Get health reminders
Encourage better follow-through
Explore Smart Campaigns
No-Show Prediction
AI predicts no-shows and drives proactive interventions to keep schedules full and improve show rates.
Keep schedules full
Improve show rates
Better serve patients
Recover more revenue
Explore No-Show Prediction
See What Our Clients Have to Say
We automated 80–90% of inbound calls and voicemails — eliminating missed calls, reducing backlog, and improving response times, especially for elderly and Spanish-speaking patients
healow Genie isn’t about replacing anyone—it’s about supporting our team, improving access, and making sure our patients are heard.
healow Genie has transformed our front office operations, helping us save over $100,000 while optimizing our staffing model. Today, more than 90% of our calls are handled automatically, giving our team more time to focus on patients.
healow Genie answers 100% of after-hours calls, which previously went straight to voicemail. This has dramatically improved patient access and responsiveness.
Integrating healow Genie is like having a 24/7 attendant, saving on overtime and enabling faster processing of important appointments.
First Choice Neurology
FAQs
Is healow Genie available 24 hours a day?
Yes, Genie never sleeps. It is available to patients 24/7/365 to answer their questions and connect them to human agents, records, and providers as needed, including on-call medical providers when their doctor’s office is closed.
How accurate is the information Genie offers?
Genie uses natural-language processing and advanced AI algorithms to interpret and respond to patients’ queries based on what information practices want it to provide. Genie examines the patient’s record for pertinent information to offer the patient and does so with 100% accuracy. For more complex questions or those that seek information beyond what Genie can access, it will escalate the patient’s inquiry to a human agent.
Is my healthcare data secure?
Genie is providing the information to patients in a fully secure fashion. No patient data leaves the provider’s secure data cloud, which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. The audit for our cloud services covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service.
Our cloud offering uses Microsoft® Azure® data centers that have achieved SOC1 Type II, SOC 2 Type II, and SOC 3 reports. In addition, Microsoft Azure has achieved HITRUST CSF certification, one of the most recognized security certifications healthcare.
Does healow Genie integrate with my EHR?
Genie has the ability to integrate with any EHR.
Is Genie capable of connecting with my telephony system?
We have designed this product to integrate with many different telephony systems. Just drop us a note and our team will get to work on it.
Transform Your Patient Engagement
See how healow Genie can help your practice improve efficiency and patient satisfaction