Bilingual Answering Service: How AI Contact Centers Support Your Patients...
July 16, 2026
Continue ReadingAI-Powered Contact Center Solution
Strengthen Patient Engagement, improve patient satisfaction, reduce burdens on practice staff, and lower overall operational costs with an AI medical receptionist.
Customer Success
See What Our Clients Achieve
Healthcare organizations across the country are transforming their patient engagement with healow Genie
Almost Magic: How healow Genie Transforms the Front Office
Main Street Medical saw remarkable results with healow Genie, including 76% of call services volume handled, 16.5% of scheduled visits, 30 prescriptions sent, and 100% of after-hours calls answered.
76%
of call services volume handled
16.5%
of scheduled visits
30
prescriptions sent
100%
of after-hours calls answered
“Within the first week of implementing healow Genie, we witnessed a remarkable transformation – it has helped reduce the administrative burden on our staff by over 80%.”
Casey Bateman
Practice Manager, Main Street Medical
Improving Patient Access: How healow Genie Reduced Call Volume by 70%
By automating 70% of calls with healow Genie, Estrella Ear, Nose and Throat raised their call pickup rate to nearly 90% and improved staff morale.
Efficient Clinics To Use AI-Powered Call Center Solutions
healow Genie empowers Evolve Psychiatry patients with 24/7 self-service while freeing staff from nonstop calls and reducing after-hours costs.
More than a Contact Center
24/7/365
Patients can get access to their records
100%
Incoming calls answered immediately
Instant Answers
Patients questions answered instantly
AI Agent
healow Genie revolutionizes patient interactions by using AI to provide answers to common patient questions. AI Agent can reply through any modality, with no delays or hold times.
Intelligent Assistant
Genie leverages machine learning and human insight to connect patients and providers, escalating inquiries to human agents for additional support when needed.
AI Agent
Genie never puts care on hold
healow Genie delivers far more than a traditional contact center. A patient’s wish for knowledge or connecting with their doctor becomes Genie’s command. With AI Agent, patients can get instant answers from Genie via voice, text, chat, or chatbot — everything from when your office is open to managing appointments, paying a bill, or requesting a referral or medication refill. Patients get the information they need quickly, with no delays or on-hold time.
AI Agent Key Features
Manage appointments
Pay bills
Request a referral
Get medication refills
Intelligent Assistant
Genie only seems like magic
Behind the curtain, Genie is backed by machine learning, data science, and human beings who understand that what matters most in healthcare is connecting patients and providers. Intelligent Assistant lets your practice set rules for when Genie should escalate a patient’s inquiry to a human. Backed by Genie’s resources, agents provide any additional help patients need, including the option of having a provider call them back.
Intelligent Assistant Key Features
Access lab results
Get details on procedures
Ask detailed questions
Reach a doctor
Automated After-Hours Service
Automated After-Hours Service connects patients to on-call providers anytime, ensuring prompt medical guidance.
Conversational Smart Campaigns
Genie engages in two-way communication with patients via Conversational Smart Campaigns for better outcomes.
Automated After-Hours Service
Genie never sleeps
Automated After-Hours Service is available around the clock to connect your patients to qualified medical providers — nights, weekends, during lunch hours, or even on a day when your office is particularly busy. Whether it’s a middle-of-the-night call about a sick child, a question on medication dosage, or a patient unsure whether they should seek immediate medical attention, Genie routes calls to designated on-call providers, who can provide the answers and peace of mind patients need.
Automated After-Hours Service Key Features
Access care 24/7/365
Reach on-call providers
Transcribe & summarize patient data
Gain peace of mind
Conversational Smart Campaigns
Genie is natural and outgoing
Genie has a natural and outgoing personality that isn’t limited to one-way intake. Genie specializes in two-way communication — a feature we call Conversational Smart Campaigns. Genie generates outgoing calls and campaigns that engage patients in natural-language conversations. Your practice decides which patients you need to reach, and Genie’s automated outreach does the rest, quickly and efficiently. That can lead to higher compliance and better outcomes.
Conversational Smart Campaigns Key Features
Enjoy natural chats
Connect in multiple modes
Get health reminders
Improve compliance
No-Show Prediction
Seeing the future — and doing something about it
Genie’s no-show prediction estimates the likelihood each appointment will be kept, generates intervention calls for patients with a high probability of no-shows, and can make open slots available to patients on a waitlist or accommodate those who call with last-minute requests. Seeing even one or two additional patients per day can improve your show rates and help recover thousands of dollars in revenue for your practice annually.
No-Show Prediction Key Features
Keep schedules full
Improve show rates
Better serve patients
Recover more revenue
See What Our Clients Have to Say
Finding quality staff has become nearly impossible. Currently, we have what I would call a skeleton crew. We’ve attempted to outsource our phone system but encountered numerous challenges. We are truly looking forward to implementing healow Genie.
Main Street Medical Clinic
By leveraging AI to streamline operations and support our team members, we will ensure faster and more accurate responses to patient inquiries, maintaining the personal connection that is central to our approach.
United Digestive
1,685+ Employees
healow Genie is going to help us screen all of our calls, sometimes up to 500 phone calls a day, which is extremely important.
Pulmonary & Sleep of Tampa Bay
25+ Employees
Integrating healow Genie is like having a 24/7 attendant, saving on overtime and enabling faster processing of important appointments.
First Choice Neurology
450+ Employees
One of the things that attracted me to healow Genie was the bilingual feature. We currently use an outside service for some of our Spanish-speaking patients because it's very hard to hire for certain bilingual services in the area that we're in.
Advanced Health
2,980+ Employees
I believe that healow Genie can help us data mine our calls. What I mean by that is understanding what types of calls are coming in and directing them to the right place the first time.
Alliance Spine and Pain Centers
450+ Employees
We are really excited about having Genie at our organization. It's going to be a game changer.
Advanced Health
2,980+ Employees
healow Genie has transformed our front office operations, helping us save over $100,000 while optimizing our staffing model. Today, more than 90% of our calls are handled automatically, giving our team more time to focus on patients.
Estrella Ear, Nose, and Throat
Why Choose healow Genie?
Genie delivers value. Genie combines the best features of a call center with the irreplaceable human touch that only medical professionals can provide.
Our AI-powered assistant provides quick and easy answers to routine questions, while our automatic call routing and escalation protocols ensure urgent and complex matters are handled with expert attention.
Appointment management. Referrals. Two-way chat. Automated reminders. Call transcripts. No-show prediction. Genie does it all.
FAQs
Is Genie available 24 hours a day?
Yes, Genie never sleeps! It is available to patients 24/7/365 to answer their questions and connect them to human agents, records, and providers as needed, including on-call medical providers when their doctor’s office is closed.
How accurate is the information Genie offers?
Genie uses natural-language processing and advanced AI algorithms to interpret and respond to patients’ queries based on what information practices want it to provide. Genie examines the patient’s record for pertinent information to offer the patient and does so with 100% accuracy. For more complex questions or those that seek information beyond what Genie can access, it will escalate the patient’s inquiry to a human agent.
Is my healthcare data secure?
Genie is providing the information to patients in a fully secure fashion. No patient data leaves the provider’s secure data cloud. Which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. The audit for our cloud services covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service.
Our cloud offering uses Microsoft Azure data centers that have achieved SOC1 Type II, SOC 2 Type II, and SOC 3 reports. In addition, Microsoft Azure has achieved HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.
Does healow Genie integrate with my EHR?
healow Genie has the ability to integrate with any EHR.
Is Genie capable of connecting with my telephony system?
We have designed this product to integrate with many different telephony systems. Just drop us a note and our team will get to work on it.