Skip to content

AI-Powered Contact Center Solution

Strengthen patient engagement, improve patient satisfaction, reduce burdens on practice staff, and lower overall operational costs with healow Genie.

chat room with a woman scheduling an appointment with Genie

See What our Clients Have to Say

More than a Contact Center

Clock icon

24/7/365

Patients can get access to their records

Phone icon

100%

Incoming calls answered immediately

Talking ballon with question mark icon

Instant Answers

Patients questions answered instantly

Woman using Genie to make an appointment with her doctor

AI Agent

Genie never puts care on hold

healow Genie delivers far more than a traditional contact center. A patient’s wish for knowledge or connecting with their doctor becomes Genie’s command. With AI Agent, patients can get instant answers from Genie via voice, text, chat, or chatbot — everything from when your office is open to managing appointments, paying a bill, or requesting a referral or medication refill. Patients get the information they need quickly, with no delays or on-hold time. Patients can get the information they need quickly — with no delays or on-hold time.

AI Agent Key Features​

Notebook icon
Manage appointments
Bill icon
Pay bills
talking icon
Request a referral
Medical icon
Get medication refills
Man on top left using a telephone, Genie logo in the center, woman on the bottom right using a phone

Intelligent Assistant

Genie only seems like magic

Behind the curtain, Genie is backed by machine leaning, data science, and human beings who understand that what matters most in healthcare is connecting patients and providers. Intelligent Assistant lets your practice set rules for when Genie should escalate a patient’s inquiry to a human. Backed by Genie’s resources, agents provide any additional help patients need, including the option of having a provider call them back.

Intelligent Assistant Key Features

Click on cellphone icon
Access lab results
hand clicking plus sign icon
Get details on procedures
Talking ballon with question mark icon
Ask detailed questions
Telephone and Stethoscope icon
Reach a doctor
Clock in the center, Genie logo on top, gears and document icon on the right, question maker icon on the left and telephone icon on the bottom

Automated After-Hours Service

Genie never sleeps

Automated After-Hours Service is available around the clock to connect your patients to qualified medical providers — nights, weekends, during lunch hours, or even on a day when your office is particularly busy. Whether it’s a middle-of-the-night call about a sick child, a question on medication dosage, or a patient unsure whether they should seek immediate medical attention, Genie routes calls to designated on-call providers, who can provide the answers and peace of mind patients need.

Automated After-Hours Service Key Features

Clock icon
Access care 24/7/365
Telephone icon
Reach on-call providers
Heartbeat icon
Transcribe & summarize patient data
Hand and brain icon
Gain peace of mind
2 people talking and genie logo below

Conversational Smart Campaigns

Genie is natural and outgoing

Genie has a natural and outgoing personality that isn’t limited to one-way intake. Genie specializes in two-way communication — a feature we call Conversational Smart Campaigns. Genie generates outgoing calls and campaigns that engage patients in natural-language conversations. Your practice decides which patients you need to reach, and Genie’s automated outreach does the rest, quickly and efficiently. That can lead to higher compliance and better outcomes.

Conversational Smart Campaigns Key Features​

Conversation icon
Enjoy natural chats
Click and drag icon
Connect in multiple modes
talking icon
Get health reminders
Shield icon
Improve compliance
Cristal ball with calendar icon inside

No-Show Prediction

Seeing the future — and doing something about it

Genie’s no-show prediction estimates the likelihood each appointment will be kept, generates intervention calls for patients with a high probability of no-shows, and can make open slots available to patients on a waitlist or accommodate those who call with last-minute requests. Seeing even one or two additional patients per day can improve your show rates and help recover thousands of dollars in revenue for your practice annually.

No-Show Prediction Key Features​

Appointment confirmed icon
Keep schedules full
People icon
Improve show rates
Handshake icon
Better serve patients
Hand with bag of money icon
Recover more revenue

Why Choose healow Genie?

Genie delivers value. Genie combines the best features of a call center with the irreplaceable human touch that only medical professionals can provide.

Our AI-powered assistant provides quick and easy answers to routine questions, while our automatic call routing and escalation protocols ensure urgent and complex matters are handled with expert attention.

Appointment management. Referrals. Two-way chat. Automated reminders. Call transcripts. No-show prediction. Genie does it all.

FAQs

Is Genie available 24 hours a day?

Yes, Genie never sleeps! It is available to patients 24/7/365 to answer their questions and connect them to human agents, records, and providers as needed, including on-call medical providers when their doctor’s office is closed. 

Genie uses natural-language processing and advanced AI algorithms to interpret and respond to patients’ queries based on what information practices want it to provide. Genie examines the patient’s record for pertinent information to offer the patient and does so with 100% accuracy. For more complex questions or those that seek information beyond what Genie can access, it will escalate the patient’s inquiry to a human agent. 

Genie is providing the information to patients in a fully secure fashion. No patient data leaves the provider’s secure data cloud. which is audited against the Service Operation Controls (SOC) reporting framework by independent third-party auditors. The audit for our cloud services covers controls for data security, availability, processing integrity, and confidentiality as applicable to in-scope trust principles for each service. 

Our cloud offering uses Microsoft Azure data centers that have achieved SOC1 Type II, SOC 2 Type II, and SOC 3 reports. In addition, Microsoft Azure has achieved HITRUST CSF certification, one of the most widely recognized security certifications in the healthcare industry.  

healow Genie will debut by integrating with the eClinicalWorks EHR but will soon be available for use with other leading EHRs. 

We have designed this product to integrate with many different telephony systems. Just drop us a note and our team will get to work on it.